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Regular Call re Horizon Issues
Meeting 24/07/13
Attendees:
Team/Function
Attendees
Legal
Financial Services Centre
Security
Communications
Network
Information Technology & Change
Jarnail Singh
Andrew Parsons
Martin Smith
(FSC) Rod Ismay
Andrew Wise
Rob King
Sophie Bialaszewski
Gayle A Peacock
Jeff Burke
Security
Outlined the purpose of the meeting; to
identify any issues around the integrity
of horizon from a technical prospective
and take any necessary action.
No minutes circulated, but we will be
taking notes. In scope were issues and
problems the group were made aware of.
Jarnail
Singh
Legal
Confirmed that Rob Wilson from Royal Mail
has a list of pre separation prosecutions
and will provide this to Jarnail and the
list will be up to date by next
Wednesdays Meeting.
Gayle
Peacock
Network
Gayle brought up issues with a cases
currently on the log
Lance Lane - Contract Terminated in 2002,
£700 loss SPMR wants the decision
reversing. Branch no longer exists as a
Post Office
Nelson - Branch had been settling
centrally, debt currently on hold loss
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around £7.5k due to blaming horizon.
Colin Burston Contract Advisor dealing
with this issue.
Boxford - Current agent, he is not
blaming the Horizon system but saying
that he has not had sufficient training.
Pendra — SPMR resigned to avoid
termination, he is now blaming the
Horizon System.
Prestbury -— Current agent settle debt for
£700 for Santander transaction, now
blaming Horizon
Langley - Former SPMR son making
allegations - wants the case to be fully
investigated
Moelfre - Current Debt, no faith in the
Horizon System.
Howden - concerned over alleged bugs in
Horizon System but does not know
specifically what the issue is, asked for
extra training which is being arranged.
Rob King Security Agreed to discuss issues with Gayle
Peacock offline
Jeff Burke IT and Change Due to issue on the line this was un
auditable
Sophie Communication I No New issues — agreed that she would
Bialaszewski feed into Simon or Suzanne from this
meeting which can then tie into the call
with S Crichton
Rod Ismay FSC Raised an issue relating to a Business
Banking customer - this is a dispute
between the amount processed on the
Horizon System against what the customer
says he banked. Customer has provided a
receipt to support his claim however
there are concerns over the validity of
this receipt. The customer will not
provide the original copy. Entered on
Horizon £180 - Says he banked £480
Jarnail Legal Issue with documents coming out of
Singh Cartwright King which are PDF documents,
these can not be password protected,
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Jarnail will look into this.
They are looking at cases going back to
2010
Also looking at all cases from Scotland —
all information will be compiled on a
spread sheet
Ruth Barker I Communications I Mentioned piece in The Telegraph, where
MPs were vocal about Horizon and
constituents, but that these didn’t form
part of the 47 cases referred to 2.4
Sight.
Concerned that there was no definitive
list of all cases that MPs currently have
or may in the future enquire about.
Rob King Security Stated that we need close working
relationship with Security and Contract
Teams, in all cases engagement with
contract manager as early as possible and
the teams need to be joined up.
Rob King Security Pointed out that is was likely that
offenders previously dealt with for non-
Horizon issues, such as ATM
investigations may now allege a
miscarriage of justice.
The following to be invited to attend future conference calls,
with each team/function responsible for ensuring a
representative is present.
Team/Function Attendees
Legal Rodric Williams
Jarnail Singh
Andrew Parsons
Martin Smith
Financial Services Centre (FSC) Rod Ismay
Andrew Winn
Security Dave Posnett
Rob King
Communications Sophie Bialaszewski
Ruth X Barker
Network
Information Technology & Change
Network Business Support Centre
(NBSC)
Nick Beal
Gayle A Peacock
Steve Beddoe
Jeff Burke
Kendra Dickinson
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