SECURITY OPERATIONS TEAM
Triggers & Timescales
This document details triggers and timescale processes and in particular those relating to Immediate Open & Major Enquiry status.
Immediate notice Open Enquiry cases must be dealt with as follows:
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POL00105221
Immediate Open Enquiry
Where interviews within 48 hours are appropriate and few
pre-interview enquiries are needed
Able to progress almost immediately
Case to be at “suspect offender” interviewed within 48
hours where practically possible.
Major Enquiry cases must be dealt with as follows:
Major Enquiry
>£15,000 (or major customer / client / reputation impact)
where immediate response is not possible due to the
requirement to perform pre-interview enquiries / analysis
Case to be at “suspect offender” interviewed and
submitted / or closure stage within 1 month of raise
All team members are reminded that every effort must be made to reach suspect offender interview stage within the timescales advised. Problems achieving
this should be relayed to line managers for concurrence, but team members should not simply rely on extending the case life by seeking such concurrence.
Additionally, the monthly case updates, submitted for all live cases on hand, must see the progression comments for enquiries completed in enough detail to
provide a description of the case and the current status (e.g. next court date, which court, type of hearing, recovery position, awaiting CLT advice, date of
apprehension, date of interview, admissions, etc). Certainly, progression comments must be concise, but extend past one sentence and be sufficiently
informative.
All new cases will be raised by the Casework Team and will be accompanied with a case category marking.
The following is a simple table and time-line for establishing submission goals. Reviews of activity versus timescales will be undertaken by the Casework
Team, Financial Investigators and Team Leaders at 121s and other appropriate meetings.
POL00105221
POL00105221
SECURITY OPERATIONS TEAM
Triggers & Timescales
Immediate Open Enquiry
Where immediate response is appropriate and few pre-
interview enquiries are needed or practicable
Interview on day of notification (where possible) minimum
within 48 hours and case submitted to normal report
timescales (12 days)
Major Enquiry
>£15,000 (or major customer / client / reputation
impact) where immediate response is not possible due to
the requirement to perform pre-interview enquiries /
analysis
Case to be at “suspect offender” interviewed within 1 month
of raise
Open Enquiry
Where interviews within 2 month are appropriate and
few pre-interview enquiries are needed
Able to progress almost immediately
Case to be at “suspect offender” interviewed stage within 2
months of raise
Standard Enquiry
All other enquiries not included in the above - where
immediate response is not possible due to the
requirement to perform pre-interview enquiries
Case to be at “suspect offender” interviewed and submitted
/ closure stage within 2 months of raise
Should enquiries indicate increased loss or impact, status
must be amended to Major Enquiry immediately
Liaison
Any case where liaison with another investigative body
leading enquiries into criminal activity at POL branches
Case to be updated monthly via the monthly spreadsheet
process
48 hours 1 Month 2 Months
3 Months 6 Months & Interviews
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SECURITY OPERATIONS TEAM
Triggers & Timescales
Immediate Open = Stakeholder
= Closed/Prosecute
Interview within 48 hours
Major Enau
Stakeholder engagement nterview within 1 month
within 48 hours
Open Enquiry
>
>
Stakeholder engagement
within 48 hours Interview within 2 months
Standard Enquiry
>
>
Stakeholder engagement Interview within 2 months
within 48 hours
Halson
Stakeholder engagement Interview within 3 months
within 48 hours
48 hours 1 Month 2 Months 3 Months 6 Months
Aside prosecution cases. all other cases to be closed within 6 months from the date the