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Regular Call re Horizon Issues
Meeting 31/0713
Attendees:
Team/Function Attendees
Legal Rodric Williams
Martin Smith
Jarnail Singh
Financial Services Centre (FSC) Rod Ismay
Security Dave Posnett
Rob King
Communications Sophie Bialaszewski
Network Gayle A Peacock
Information Technology & Change (IT&C) Steve Beddoe
Network Business Support Centre (NBSC) Kendra Dickinson
Name Area Issues/Observations/Comments
Dave Security Spoke about;
Posnett
e Dave Posnett attended branch re security (TORCH)
visit. The OIC demonstrated that a customer's letter
was on the scales, weighed 25g and should be £1.70
for 1st class recorded delivery service. There was no
icon or screen option for this service, the minimum
service was £3.70 for a 2nd class recorded small
parcel. OIC had contacted Helplines and was
informed to reboot on each occasion. I took photos of
the screen and calendar entries. Matter discussed
with Simon Baker, but branch did not form part of 2nd
Sight case referrals.Lepton situation concerning
existing v system reversals discussed.
a)
Horizon Issue
RECORDED DELIVER’
Helen Rose completed a report re ‘system reversals’
on Horizon. These system reversals are normal and
correct, but on Horizon and Credence logs these
reversals show up as ‘existing reversals’, implying that
the user has performed the reversal. On instruction
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e from John Scott, the report was emailed by Dave
Posnett to Rodric Williams for comment/advice (cc
Dave Pardoe, Helen Rose and Elaine Spencer).
e Spoke with Suzanne Winter ... Martin Humphreys from
Government Affairs is asking for
information/background about the Thomas Brown
case. This case (and the name Thomas Brown) was
mentioned in Parliament by MP Kevan Jones when MP
Jo Swinson spoke about the 2"¢ Sight interim report. I
advised Suzanne to provide Martin with her offender
report as he is an internal requestor and this would
give him the background on the case.
e TP call from Mike Stanway ... barrister from CPS
currently prosecuting in a PO related matter has seen
24 Sight report and media coverage re Horizon.
Wants to speak to someone. I advised Mike that the
barrister should be directed to Jarnail Singh in the first
instance, or Martin Smith if need be, as the matter was
in the court process and discussions should be
maintained within the legal arena by lawyers. Also
spoke to Jarnail who subsequently received the call
from the barrister. Transpires the case concerned
theft from a pouch and wasn’t anything to do with
Horizon.
Steve IT&C Supporting documents are being improved as are help
Beddoe guidelines. Stakeholder meeting next week.
Documents are being referred to NFSP, to be reviewed by
less experienced SPMRs.
Feedback from SPMRs from this years conference ... ‘what
can we do to make things easier’? Liaising with Fujitsu
(reference data, quick fixes, budgets, etc) .... By August for
January ‘Release 10. Workshops ongoing.
Gayle Network Highlighted Bureau buy back problems. Discussion with
Peacock Rodric Williams offline, though appears non Horizon related in
so far as the ‘buy’ icon was pressed instead of the ‘sell’ icon.
Rod Ismay FSC Enquired about Crystal reporting (clarity of comms, etc).
Sophie Bialaszewski to liaise with Comms Team.
Mentioned ‘Brand Forum’ ; Paula driving, Gayle is putting
TOR together re support moving forward.
Meeting to be held with Martin McColls; topics to include
suspense account, to ask how they want to be involved and
have input.
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FOI request received from FOI desk (to Andy Winn) re
Horizon issues.
Dave Security Brief discussion held about ATM gluing case as matter
Posnett mentioned by Rod Ismay. Dave briefly informed all on call
that there was a case concerning ATM shortages at London
offices where a particular engineer had visited.
Martin Smith I Legal Indicated he needed to know if anyone had been prosecuted
for ATM cases where engineer had visited.
Action Points
1. Gayle to obtain list of branches via Wincor where engineer has visited, to establish
if branches have sustained losses and if the losses have been made good.
2. Rod Ismay to ensure branches are not billed for debts relating to possible ATM
cases of concern.
3. Rod Ismay to establish how/when we know that a loss has occurred in an ATM.
4. Sophie Bialaszewski to check with Comms team about Crystal reporting (whether
POL use it or whether we have something similar).
5. Dave Posnett to provide Steve Beddoe with details of recorded delivery anomaly
and reversals anomaly.