POL00144848
POL00144848
From: Parsons, Andrew. GRO
Sent: Thur 27/06/2013 9 PM (UTC)
To:
Ce:
Subject: RE: POL - Horizon issues
Attachment: _DOC_27054824(1)_Letter to SPMR - Zubeir.DOC
Attachment: _DOC_27054780(1)_Letter to SPM - Willen.DOC
Rodric
I've reviewed the SPMR letters. I've attached mark-ups of two of the letters which show the suggested amendments
that should be made across all the letters.
The amendments are:
To insert an opening paragraph that explains POL's investigation and highlights the fact that we have sought
to protect SPMRs from any harm in the interim period.
To remove the word "problem" and to replace this with the less dramatic word: "issue".
I don't think we should apologise in the letters. I know this sounds hard but in apologising we are admitting
some degree of culpability. I think we should maintain a more cold, procedural approach to correcting what is
effectively an accounting irregularity.
In some circumstances it appears that the error caused a transaction record from a former SPMR at a branch
to be carried over into the records of a later SPMR at the same branch. In my view this is a dangerous
admission, as the complete separation between SPMR records is a cornerstone principle of ensuring Horizon's
integrity. Although this has happened and is completely explainable, I don't think we ever want to expressly
document this.
I considered removing some of the technical language around what caused the error. However, on reflection, I think
this level of detail displays transparency and the robustness of POL's approach (even if the SPMRs don't fully
understand it)
Kind regards
Andy
Andrew Parsons
Senior Associate
for and on behalf of Bond Dickinson LLP
www.bonddickinson.com
From: Ben Thorp [mailto:
Sent: 25 June 2013 11:14"
To: Parsons, Andrew
Ce: Rodric Williams
POL00144848
POL00144848
Subject: POL - Horizon issues
Andrew
By way of very brief introduction, my name is Ben Thorp. I am a Bond Dickinson secondee (from the Newcastle office)
currently working with Rodric Williams in POL’s Legal team for the next few weeks.
We have received the attached query from the business regarding historical issues a very limited number of branches
had with Horizon. POL intends to refund any losses caused by these issues, but not seek to recover any gains.
Could you please review the letters and let Rodric and me have any comments you may have, particularly in the
context of the Spot Reviews?
If you would like to discuss anything arising from your review, please do give either Rodric or mea call.
Kind regards,
Ben
Ben Thorp I Legal I Tel. :
1* Floor, 148 Old Street, London EC1V 9HQ.
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