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LS2.7DZ.
POL00166618
POL00166618
Road, Wakefield. WF1 1AA.
GRO !
Driving compliance in a successful business that treats customers fairly
.- Forwarded by John Jenkinson/e/POSTOFFICE on 08/07/2008 18:14 -----
Andrew Keighley To: John Jenkinson/e/POSTOFFICE@POSTC
1 ce:
08/07/2008 15:55 Subject: Fw: Paible 1478699
John,
I have had a look at some figures for this office and agree with Steve that it looks decidedly
dodgy.
I have attached a report below detailing their cash movements. Those days in red are days when
the office has not declared properly and the figures are generated, but as you can see the ONCH
(column C) fluctuates dramatically from a few hundred some days to tens of thousands other
days and the payments don't account for the large net stock movements.
Certainly in recent weeks the cash holding is inflated every Wednesday for no apparent reason
and despite the system requesting the Office to return cash every Wednesday, nothing ever is.
\ certainly have concerns over this office, the figures are very erratic and certainly warrants further
investigation.
Please let me know if you decide to audit the office - though I appreciate that it is pretty remote -
and let me know of the outcome.
2
Regards
Andrew Keighley
Retail Cash Manager North
Upper Floors
6-16 New York Street
LEEDS
Forwarded by Andrew Keighley/e/POSTOFFICE on 08/07/2008 18:39 ---—
Steven Feather
08/07/2008 10:27
To: Andrew Keighley/e/POSTOFFICE@POST
Holmes/e/POSTOFFICE@POSTOFFICE
cc:
Subject: Paible 1478699
Andrew/Clive. Please can you have a look at this office.
POL00166618
POL00166618
John Jenkinson, Risk Reporting Advisor, Compliance Team, Post Office Ltd
[=I Room
@ Desk:
2 Denby
Driving compliance in a successful
Dale Road, Wakefield. WF1 1AA.
I business that treats customers fairly
Andy Bayfield To: Outlet Intervention Team@POSTOFFICE
; cc: John Jenkinson/e/POSTOFFICE@POSTOFFICE, Jasoi
09/07/2008 16:29 Collins/e/POSTOFFICE@POSTOFFICE
Subject: Fw: Paible 1478699
Pat & Team
please see note on this branch, can you please make contact at your earliest opportunity and
ascertain why the branch is not returning mo!
other e-mails that I will forward that give you
ney and in fact ordering money, there are a couple of
a greater understanding of the situation, please do
not tip off the branch but rather deal with it as a genuine enquiry as to why money has not been
returned and larger amounts are being ordered, enquiring as to what is happening locally to
warrant more money being paid out.
Can you feedback to myself , John Jenkinson and Jason G Collins the outcome of your enquiries
so that we can determine what alternate acti
ion might be required in order to rectify the situation.
Any questions please do not hesitate yo contact me further e-mails following immediately
Andy.
Network Support Manager North
Post Office Ltd
Ground Floor The Guildhall
57 Queen Street Glasgow G1 3AT
GRO Voicemail? GRO IMovex:
Free Personal Banking at your Local Post Office, 24 Million customers a week can't be wrong
John Jenkinson
08/07/2008 18:16
Please see comments from Retail Cash Teal
Thank you
John
John Jenkinson, Risk Reporting Advisor, Cor
Forwarded by Andy Bayfield/e/POSTOFFICE on 09/07/2008 16:24 -----
To: Dave Posnett/e/POSTOFFICE@POSTOF
cc: Helen Rose/e/POSTOFFICE@POSTOFF
McKenzie/e/POSTOFFICE@POSTOFFICE, Alan Stuart/e/POSTOFFICE@PC
Bayfield/e/POSTOFFICE@POSTOFFICE
Subject: Fw: Paible 1478699
m - which further support the initial concerns.
mpliance Team, Post Office Ltd
POL00166618
POL00166618
Outlet Intervention
Team To:
Sent by: David Sears Bayfleld/e/POSTOFFICE@POSTOFFICE
cc:
44/07/2008 15:02 Subject: Re: Paible 1478699Notes Link
Have spoken to postmaster who was not very forthcoming with information. Asked why he had
not sent back cash this week as from cash declared figure on wednesday he seemed to be
holding excess cash. He said has not been able to process special delivery's the last few days as
horizon system been down. Know there has been problem with Horizon at a lot of offices the last
two days. I asked him how much cash he had on hand at moment , to which he replied he was
not sure. I asked him to return all excess cash when system is back fully functional and to monitor
holdings looking at planned orders and if not agreeing with requests for cash to be sent back to
contact cash management with reasons as to why he thinks planned order is incorrect. I
explained that excess cash in branches costs post office limited money and is also a security risk
to himself and that if had a robbery and had not been sending excess cash back could be held
liable.
He also advised me that he is taking on work from an office which is closing next week and so
does not at present know what his payments are going to be. Have told him he will need to
monitor holdings carefully and adjust with cash management as appropriate.
Postmaster was reluctant to give information and as he said system would at present not allow for
him to do specials did not ask for numbers of special delivery envelopes he is going to return
cash in.
Not sure he will return anything and got feeling he did know how much cash he had on hand but
did not want to tell. I feel that he may be inflating figures from conversation had with cash
management and a audit might be needed as could be threat to po funds. Rang Antonio Jamasb
from po line service team who said that system hardware problem would have affected this
branch but should not have prevented doing a special delivery transaction as it was effecting on-
line services. He said that the only thing would have been that office address would not have
been verified but didn't think this would have prevented transaction being completed.
David
Outlet Intervention Team
Post Office Ltd
Royal Mail Building, First Floor Admin Block, 98 Sandling Road, Maidstone, Kent, ME14 1AA
East - North Centrali.
South Central - North West I_
South East - London Surroun:
Scotland & NI - Northerrt.
Wales & Borders - South West }
John Jenkinson/e/POSTOFFICE@POSTOFFICE, Anc
John Jenkinson To: Outlet Intervention Team@POSTOFFICE
ce:
11/07/2008 14:04 Subject: Paible 1478699
Please can you provide me with an update in respect of potential problems at the above branch
(RE: e-mail from Andy Bayfield). finish up for leave shortly and want to ensure that any action in
my absence is followed up by a colleague.
Thank you
John
POL00166618
POL00166618
John Jenkinson rang. They are a tiny island office and have a Hanco ATM. They occasionally
receive rems of 3-SK.
As you can see they sometimes declare 10s of thousands and the next day just a few thousand
(sometimes hundreds). Their payments don't account for the NSMs. Don't know how much the
ATM uses daily.
They were rung earlier in the year for a Cupid call. Said he was short staffed.
This office looks decidedly dodgy. Please can you see if there is anything of use to John.
Thanks
Steven