Fujitsu Known Problems and Issues (PEAKs and KELs) POL Business Activity
Update added to
existing case nek
‘9m operations team
Comm:
Branch report an
‘ssue with Horizon
that could be abug
Case raed on
Dynami
and
POL00281901
POL00281901
Dynamesof the
hy impae
NBSC Informed of
exiting KB entry
and request that
affected branches
ase updated t0
add further branch
if necessary
investigation!
NBSC informer
3 request details on
o potential impact
2 Case logged on Uy Retstereited i stand
S fuly understand details of problem
Draft Comms put together
detailing the Problem,
symptomsand what todo
‘found in oranch ~ Passed}
to Network Gateway and
affected branches.
Branch contacts
inform them of
issue and
understand activity
required
undertake activity
as required Le.
Update received
d caseupdated
Dynamics case
closed and all
partes informed
o% IF Retaliforms FC IT Retalinform Request forfurther ll Det received and
Bs Marager of the Operations
EE
e
Update Operations
Manager on
progress of ALL
impacting Problem
Inform Post Offic
Problem ard KB re
Fujtsu detect branch
of
perationsl actly
0 vestigate and
required
Request received
and details provided
Pro
pe
Problen
feMonthy
te on progress
and status
Provide daih/
of Problems
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ecestary and feed