POL00284503 - Post Office and HSF emails re a whistleblowing matter/branch shortfall issue.

Evidence on official site

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POL00284503

From:

Emanuel, Catherine,

Sent: Tue 17/09/2019 7:14:49
To: Ben Foat GRO
Subject: RE: Little Milton

Of course.

From: Ben Foa’
Sent: 17 September 2019 20:13
To: Emanuel, Catherine;
Subject: FW: Little Milton

Whistleblowing matter...
Could one of your junior lawyers review the emails and prepare a short briefing note on them.

Ben Foat
General Counsel
Ground Floor

20 Finsbury Street
LONDON

EC2Y 9AQ

Highly Commended for ‘Excellence In-house’ at the Law Society Mobi
Excellence Awards 2018

This email and any attachments are confidential and intended for the addressee only. If you are not the named recipient, you
must not use, disclose, reproduce, copy or distribute the contents of this communication. If you have received this in error, please
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POST OFFICE LIMITED is registered in England and Wales no 2154540. Registered Office: Finsbury Dials, 20 Finsbury Street,
London, EC2Y 9AQ.

From: Kim Abbotts

Sent: 17 September 2019 07:38
To: Ben Foat
Subject: FW: Little Milton

Hi Ben,

First of a few e mails today, some I need to get from the Loss Prevention area, will send on as and when I find them.
Thanks,
Kim.
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POL00284503

Kim Abbotts
Head of Branch and Customer Support

POST I
OFFICE

Centre

1* Floor, South West,
Future Walk

1, West Bars,
Chesterfield,

S49 1PF,

Mobile -{

From: Kim Abbotts

Sent: 31 July 2019 1:
To: Alisdair Cameron
Ce: Alison J Clark?
Subject: RE: Little Milton

In simple terms it wasn’t there.

¢ The branch should have had a £3k gain on the 18" April the day the cash was delivered as it was signed for
but not remmed into Horizon.

¢ I think that the gain was initially there in branch as the last cash declaration of the day on the 18" April
showed a gain of £2535.12.

e The previous the day the final cash declaration showed a loss of £611.33.

e The difference between the 2 being £3146.45.

¢ However, this gain appears to whittle away over a period of time until the branch is rolled over on the 5"

June.

Kim.

Kim Abbotts
Head of Branch and Customer Support
Centre

1* Floor, South West,
Future Walk
1, West Bars,
Chesterfield,
S49 1PF.
Mobile -

From: Alisdair Cameron
Sent: 31 July 2019 11:14

To: Kim Abbotts ¢ ADr st
Ce: Alison J Clarki_ GRO '
Subject: RE: Little

Where was the 3k of cash?

Al Cameron
Interim Chief Executive

20 Finsbury Street
London
EC2Y 9AQ

From: Kim Abbotts!
Sent: 31 July 2019 1.
To: Alisdair Cameron: GRO “I
Ce: Alison J Clark
Subject: RE: Little Milton

HiAl,

The audit and training took place as planned on the 25™ July.

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The result was a £36.36 shortage in the cash and £869.88 gain in the stock, due to the branch incorrectly remming in

their stock.

This left a net position of £833.52 gain. Kevin was present in branch and was informed of the result.

Training was provided to all the staff present in branch particularly focussing on the problem areas, Branch Trading,

Stock Management Processes and Cash pouch processes.
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The branch were also left with some hard copy training materials as reference.

I have copied Alison in as Branch Analysis Team will be keeping an eye on the branch particularly around stock
processes and completing their monthly Branch Trading Statement to timescales.

Thanks,
Kim.

Kim Abbotts
Head of Branch and Customer Support
Centre

1* Floor, South West,
Future Walk

1, West Bars,
Chesterfield,

S49 1PF.

Mobile -

From: Alisdair Cameron
Sent: 31 July 2019 09:10
To: Kim Abbotts {
Subject: Little Milton

Kim, what happened on audit day? Thanks Al

Al Cameron
Interim Chief Executive

20 Finsbury Street
London
EC2Y 9AQ

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POST OFFICE LIMITED is registered in England and Wales no 2154540. Registered Office: Finsbury Dials,
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