POL00337571
POL00337571
Defect Report - Latest Status of Open Items (as at start of August 2023)
(Open Defects with Potential for Financial Impact (asa: 1017/2023)
Defect Process - Key Performance Indicators
‘6 Month RalingI
Under invertigation 7 Fatled I Achieved I Total Ix
peat woe A = rn
Fixunde-stoed- being developed 6 angie 2 © o
Fixdeveloped- waiting deploymentin scheduled releare 2 sora within = o 3
acne nt ew win? ey 5 5 ra
Going through closure process a rosa i is 3 = it
Iieetng hed ici = ao ie
Closed Defects that had Potential for Financial Impact (since 2019 when snow sare)
Update since last report
Under Investigation: 1 tem - Worldine connectivity sue, sezsion booked with wordline, RTC razed
We accept te re tems are a concern, but numbers are low so any fallure hte number and al tems
are being addressed:
+ There wat a gaa between the last perm gerson doing this role and the new person
+ There nas Seen a delay in the pact to branch comme and Knowedge articles being created due to
annual leave this has been addressed with tained cover
+The ertalty sore 's dependant on business responses but we have escalated to teams that have
been siow to respond and are now geting quicker responses
In tune Softne 7 targets were green
Challenges: Funding required to resoive 2 ems case raised
Changes to process
Create an introduction fo Stakeholders on how we manage defects today vs the past
+ Create ths Exec report monthy going forwards
+ Rebrand from ‘defects to branch impacting problems’ to align with ML and industry best
practise (defects a pre-production term normaly)
‘+ Workwitn Fl and data services to understand branch impactof defect in impacted numbers
New defects in period
+ Nenew defects with potenta fer fnancial impact
(loved defects In period
‘item closed / (4 more items going through closure process)
Release Dates (pending and deployed)
Defect - Age Profile shows quster each open defect wasrased)
¢ 4 f é
‘+ R73.30 and R73.40 (one combined release) - w/e 11/08/23
POL00337571
POL00337571
Appendix ~ Latest Status of Open Items (as at start of August 2023)
RBOOALIGL I 11/07/2022) banking transactions declined, not acknowledged at counter. Needs Funding
ransaction canceled but processed by Vocaink.Cause- Fix required to prevent reoccurrence, but Werldine have investigated
ordine connectivity sue. id indicate thatthe faulty switeh is now working
RBGOATSSD I 29/04/20 Jiranch unaole to rollover into another Balancing Period se stock [Data Serviees Change
nits stuck at BP98, MSG40086 error splayed nti al ofthe fx developed
ranch led over into Trading Period urrentlyoeing tested
60041353 I 25/04/2023 Fustomer enarged twice for Western union canceled [ata Services Change
vansaction Frxdeveioned
urreatly acing tested
7R60040527 I 21/05/2021 Fommunieatons loss bots shor and longer term caused issues [ata Servies Change
ith Pre Order Bureau vaneatione within branen Requires Development APADC sritingto allow transactions to handle
Korrectly errors during communication including recovery aocess.
BGOATIGO I 11/07/2022 ITop Us have ~ When dolnga reveal to cancel Rem Tem fuiteu Change fargeted 73.40
kan remain selected and get procesze Fx being developed - Counter code change to clear the selection when
fhe user cancels atthe selection confirmation message MSGOOL47
ng fixed with CP2863.
60041303 I 18/11/2022) oneyGrar and Western Union Recovered Dest Card INeeds Funding
raneactione settieto Cath not card FF Required ~The olution seen asthe delvery ofthe Bureau Refund
hoard CP which is eurentiyunder review.
RBOOUISIS I 16/03/2023)Western Union Recovery Loop Erorin APADC during mUKYC Pata Service Change
arch as part of Receive Money transaction Fc Required- Change to APADC serpt to bring recovery data down to
jiowed volume of field characters.
RBGOATABO I 06/03]2023)iccovery may Tal W malible payer warsaclions ae present nutes Cnange 73.30 (wil be
session undergoing recovery. Potential to affect payments, not Fk Developed-This is adefect that has not been seeniniive ortest — Hepioyed with
feanting transactions vironments. Oaserved as art ofa code review. 3.40)
ling depioyed in 73:30,
wRBGOATZIT I _23/08/2022)Payment and Banking ansaclions are declined when atravel Wor'dine Change jordine
froney card transaction fais atthe exact same az another Fix Developed —tofixsrue where PAN'sare biankfor Travel Money Pending Release
ransaction's processed ard traneactions, becauze card being removed too quicky fom Possialy S138)
frontactiess reader
pending Werldine release — current planned for thei roiease S36
POL00337571
POL00337571
Pout Ofc ited Docent Gas
Append
= Latest Status of Open Items (as at Start of August 2023)
@
BOOT
4/06 202:
14:20:55
ransaction Reversed Twice - By Eating Reversals and by Recovery
lation
Fujitsu Cnange
Fx develoned- Root cause has been established and fixe
Jianned as part of releases 72.30/ 36.10
lpesioyed— Going trough cosure arecess
72.30- Depieyed- Pending Cosure
ranches
7R60041089]13706/2022)6ranch Trading Saternentreporisshowing non-zero Trading Posons —Irujtsu Cnange 7230" Deployed Pending Conure
10:41:5Ofter 2 aled stock unit Balancing Period (8) rollover attempt from BP99 [Fi Developed -
1P100 72.30, Jpenioyed~ Going trough closure arecess
-RB00A1109f0706/2022Kcontactess payment rejected by bank, custome’ insets card into chia & Fujtsu Cnange 73.10 Deployed Pending Gosure
(08:49:29)in at same time clerk logs into 2nd counter, causes basket & recovery to [Fix Developed - Implement defensive code so the system
fal hands this errar condition
lDenioyed— Going trough closure arccess
"RBOOOS22 [2/09/202iIRecovery Sete witin APADC have been found to contain errarsin [Oats Services Cnange (PADC- Deployed Pending Cosure
14:42:56 feriatingthatin some cases cause detrimental impact on vansactions ands Developed
[Peoloyed Going through cosuresrocess
v = Fix understood