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Pout fic ited Dacurent Gaston: NTERNAL Please note - There are two types of defe:
Defect Report - Latest Status of Open Items (as at 12/06/2023) This report focuses onthe most Important defecs thet hove the potential a have e roncal impact @
Current open defects with potential for financial impact Defect Process - Key Performance Indicators
@
a
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Red iter summary: All Red tems are being addressed, there was a sight delay to some comms de to annual
‘+ There are currently no RED items leave, cover and training are being provided, but all items have been communicated to
branches, the ertcalty core i dependant on business responses but we are now escalating
+5 tems ae going through the closure process having had fhes deployed oriental
Update since last report
+ Changes to process Defect Age Profile (Shows quarter each open defect was raised)
* Create an introduction for Stakeholders on how we manage defects today vs the past
+ Create this Exec pack monthly going forwards *
+ Rebrand from ‘defects'to ‘problems! to align with ITIL and industry best practise
+ New defects in period
+ No new defects with potential for financial impact J
+ Closed defects in period i
+ None (but 5 items going through closure process) "
+ Release Dates (pending and deployed)
+ R72.30 was deployed between 06/02/23 - 17/02/23
+ R73.10 was deployed between 05/04/23 - 18/04/23
+ R73.20 was deployed between 04/05/23 - 16/05/23
+ R73.30 - 12/06/23 - 23/06/23 .
7 ? Pa ¢ #
73.40— w/e 11/08/23
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Appendix — Latest Status of Open Items (as at 12/06/2023)
(rable
Reference ed Description Resoltion
°R80041552 I 24/04/2023 Jiranch unable to rollover into another Balancing evo a stock [ata Services Change ac
21:45:05 nit stuce at 8°99, MSG20096 erordisalayed unt al ofthe IFicdeveloned
branch relied over nto Trading Period urrently avin tested
B0OAISSS I 25/04/2023 Fustomer cnarged twice for Western union canceled ata services Change [a
133119 franeaction Fx developed
urrentlyoeing tested
7RBG0A0527 I 21/05/2021 Kommunteatons lors bots srortand longer term caused iesuer pata Serviees Change
10148:25 th Pre Order Bureau transaction within brane Requires Development APADC scitingto allow transactions to handle
orrectly ors during communication including recovery arocess
7RG0000522 I 02/09/2021 fecoverySexpte within APADC have been found tocontain [Data Services Change PADE
14:42:56 erovsinseriptng that in some cases cause derimentalimpact [Fx Develoned esloyed:
5 rancactions and branches IDevioved ~ Going rough closure process ending Closure
RBGOATIEO I 11/07/2032 [-TopUs sve - Wen doing a reveral o cancel Nem em Fujitsu Cnanee fargeted 73:40,
15:53:59 fan remain selected and got processed Fk eing developed - Counter code change to clear the selection when
fhe user cancels atthe selection confirmation message MSGOOL47
ing xed with CP2063.
RBGOATIEL I 11/07/2022) banking taraactions declined, not acknowledged at counter, Needs Funding [a
16:23:2ifransacton cancelled but processed by Voraink.Cause- _ Fxrequred to prevent rececurrence, but Werldine have investigated
jordine connectivity issue. 1d indicate tat the faulty switch is now work
RB0041303 I 18/11/2022)MioneyGram and Western Union Recovered Dest Card Weeds Fanaing ra
16:23:35fransactons setle to Cath not card Frc Required - The solution seen as the delivery ofthe Bureau Refund
Card CP wich i eurrenty under review.
nb00ATSi8 I 16/0372023)Western Union Recovery Loop Eror in APADC during mUUKYC Pata Service Change [a
16:29:2earch as part of Receive Money transaction Frc Required- Change to APADC erpt to bring recovery data down to
liowed volun of field characters
v = Fix understood
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fice nized Dacursent Gasaton: NTERNAL P
Appendix — Latest Status of Open Items (as at 12/06/2023)
/RBOOT104 14/06/2022} rancaction Reversed Twice -By Existing Reversals and by Recovery Irujtsu Cnange 72.20 - Depioyed Pending Core
14:20:55acton Fx develoned- Root cause has been established and fixe
Jianned as part of releases 72.30/ 36.10
lpesioyed— Going trough cosure arecess
"RBDOAODA 12/04 202a].ox of communications daring Sanking Vaneaction, ranch have Fujitsu cnange 7230" Deployed Pending Conure
12:52:30}eboated the counter ather than camaletng recovery fx Developed -Imolement defensive code sothe sytem
handles this error condition
lDenioyed— Going trough cosurearccess
'RBDOATOSG i370 /202a]oranch Trading Slaternent reports showing non-aero Trading Portions Irujtsu Cnange 72.30- Deployed Pending Core
10:41:50fter a aled stock unt Balancing Period (BP) rolover attempt from 8P99 [Fie Developed -
ho api00 72.20 lbenioyed Going trough closure arccess
RBDOAT 05 f0/06/2022Icontactess payment rejected by bank, custome’ Inserts card into chip Irujtsu Cnange 7310 Deployed Pending Cozire
(08:49:28fin at same time clerk logs into 2nd counter, causes basket 8. recovery to [Fx Developed -Imalement defensive code so the system
fai hanes thi error condition
lpesioyed Going tivougn cosure arccess
-RBOOATA80I06/02/2023}Recovery may alt mulile paymenttransaclionsare presentina __Irujtsu Change
11:40:19hersion undergoing recovery. Potential to affect nayments, not banking Ir Developed-This isa defect that has net been seen in
raneactions Jive or text environments. served at part of acode
lacing depioyed in 73.20
"RBOOMT2A f3/08/2022)Payrnent and Banting Vansadlonsare declined when a Wavel money caajWeridine Cnange \Wordine Pending Release
(08:43:4ehtransaction fais at the exact sameas another transactions processed [Fix Developed —tofix issue where PAN's ae bank for [PossbiyS136)
[iravel Money Card traneactions, because card cing
femoved too quickly from contactless reader
pending Wordinerecaze current anne for thelr
feicaze si.6
v = Fix understood