POL00337624
POL00337624
IT Supplier Tiering
User Guidance CarninerEalhy
Sensitive
Purpose:
This pack aims to provide the necessary guidance for Contract and Vendor Managers to determine the
tiering of each Supplier.
Tiering determines the approach appropriate to each vendor (e.g. governance and reporting) based on
the supplier’s impact to the company, value of the relationship, risk and criticality of the services provided
etc.
Instructions:
1. Conduct a tiering review of your Supplier portfolio- see slide 4
2. Populate the tiering results spreadsheet with the outcome for each of your suppliers:
oluk.sharepoint.com/:f:/r/sites/POA001/itcomms/Vendor%20Management/Admin/Tiering/Tiering%20Results/March%202018?csf=1&e=V
iPYer
3. Once a year (at a minimum) the VMO will issue a reminder to revisit and adjust the tiering
accordingly. This tiering has been revised since its inception in 2018.
Please do not alter this pack. Contact VMO with any questions.
POL00337624
POL00337624
IT Vendor Relationship Owners —- Feb 2022
ar Pica a Head of IT Service (interim)
IT Vendor Manager & eaten IT Contract Management: Back Office - Finance, LCG & People IT
shh iaoad Praveen Pai
Verizon (Telco) BCW Microsoft
Verizon (SOC) NCC Group Security SAP
NCR IRM DPA Success Factors
Ingenico (PED’s/PS) Recorded Futures Adobe
Siemens RICOH Salesforce
ITRON Company 85 Service Now
EE Accenture Oracle
Computacenter Transtrack/CWC SCC (Reseller)
DXC Swindon Stock Contract All S/W Vendors
All ITConsultancy
IT Supplier Contract Managers - Feb 2022
rc
He eS IT Contract Mgr. IT Contract Mgr. S/W Asset & Contract Mgr.II IT Strategic Contract Mgr. VMO Contract Sppt.
Dionne Harvey John Willacy Gareth Coles Sachin Takate TBC Lynn Jackson/Darryl Judd
Verizon
NCR
BCW
NCC Group
Fujitsu
Cloud Services
KPMG
Accenture (BO/CDP) Same as Head of IT Computacenter Other/Consultancy
Transtrack/CWC Service (Interim) above Thales Company 85
Swindon Stock Contracts* DXC
RICOH
AWS (Subscpn SCC)
NCC Group
(ESCROW Fujitsu)
Security
IRM DPA
EE * Swindon Stock Contracts: Apigee, Outsystems, Esteem, Infor Mercia, JDA WCS, Interchange, CSM
Recorded Futures #85 ine Harvey is on Secondment to Simon Oldnall’s Team but retains Fujitsu & Cloud Services
Contract Management
Post Office Contract Categorisation Matrix: Questions to consider
Critical: Strategic:
* Market factors —wouldit be very difficult /costly for POL * ls POL engaged in (or planning) a joint investment
to transfer the business to another supplier or bring in- programme with the supplier?
house?
a * Is the contract along lasting and mutually beneficial
* Risk drivers - would failure of the supplier to deliver partnership
s I POLs :
seriously impact POLs * Is the supplier responsible for delivery of a key service that
* Financials drives revenue for POL?
+ Reputation * Does the supplier develop products/services that
* Regulatory compliance contribute to POLs strategic goals or gives us competitive
advantage?
* Supplier impact on current and future POL co: * Is the value ofthe contract significant, relative to the IT
budget?
Risk
Commodity: Important:
* Are the products orservices commodity, low value purchases that * Are the products or services commodity purchases that are low
are very low risk to POLs business? risk to POLs business?
* Are they procured on an as-needs basis, with no supplier © Are they the subject of a very simple contract requiring little
contract? interaction with the supplier?
* Would failure of the supplier to deliver haveno impact on POLs — * Would failure of the supplier to deliver have limited impact on
service to the public? POLs service tothe public?
‘© Are there multiple suppliers in the market towhich POL could * Are there multiple suppliers in the market towhich POL could
switch with nodisruption? switch with little disruption?
—_ oo
Value
POL00337624
POL00337624
Commercially
Sensitive
POL00337624
POL00337624
Instructions to determine Supplier Tiering
Commercially
Sensitive
* On the slide below, consider each column in turn and the relevance of the statement in relation to your supplier
* Determine a Score for the supplier from A (1 — 10)
* Highlight the box(es) applicable — please ensure only 1 boxis highlighted on the columns (vertical) boxes
* Total the number of highlighted boxes in each row (B)
* Multiply A X B to give you the score under column C
* Column D- Y/N, do the Contracted services have SLA’s that back off to a Client Contract that could impact POL with severe financial
penalties. If ¥, the VM/CM at their discretion can rate the outcome of that risk (1 low — 10 high) and if deemed relevant will impact on
the Tiering outcome i.e. add the score of D to column C. Just one score to add to column C
* Tiering will be determined Tier 1 = 56 - 70, Tier 2 = 36 - 55, Tier 3 = 16 - 35, Tier4=1-15
* N.BCustomer: definition is as per user of the service i.e. internalusers or end user e.g. Post Office customer. You should only have one highlighted in
each column hence the max score would be 60
* Impact on Business: Please consider reputation of Post Office should the Vendor’s service be adversely impacted for example
IT CVM Approach Per Tier
POL00337624
POL00337624
Commercially
Sensitive
Performance Participate in della Peewee
Metrics & Account/ Customer Audit of Supplier Price/rate card racinaioa Demand/ revise
Monitoring Supplier plans Satisfaction quality processes benchmarking Strategy Capacity Service
planning Levels
Frequency & Existence, Survey & Frequency Frequency Frequency Frequency Frequency Frequency,
level of detail detail, update frequency detail
frequency
. Monthly Yes, detailed, Point of use & . Monthly,
Strategic Scorecard monitored & 6 monthly Yes: annuall Yes, annuallyor Yes austen Ween & Annually or detailed
46-60 updated executive 2 y as in contract Woreahone Mont as needed action
Detail quarterly survey P y plans
Critical/ Monthly Yes, less Point of use &
4 Scorecard detailed, 6 monthly Yes, every 2 Yes,6 monthly I Weekly &
(Oprspetitael monitored 6 executive Yes, annually years workshops Monthly Annually Monthly
31-45 Detail monthly survey
Important ouarteil
Monthly / uarterly ,
Commodity No Pointofuse aah if delivery At leastonce per dine PO oras mi) i Quarterly
Summary only quality an issue contract term iscretion required neede
16 - 30
Quarterly Only if
Other No None None None No If required No y
Summary needed
dei
Categories
Uniqueness of
Goods or
Services
Access to
critical supplier
capability
Determining Strategic Vendors Instructions
impact on
Business
Impact on
currentand
future revenue
Customer
Impact
Process Integration
Collaboration
POL ability to
influence
supplier
strategy
Complexity
/expected
continuity in
relationship
Score
from
column
Switching Cost
Supplier impact
on currentand
future POL costs
Dependency on
supplier
Number
of boxes
POL00337624
POL00337624
Commercially
Sensitive
Financial
penalty
risk
Number X
Score
1 Low -
10 high
D
Strategi Potentially Would require
eLERIS Jointly High impact Unique Combined Strategy changing
8910 Developed on company offering Collaboration business
growth models
Critical Pioud eon
rovides a ‘ervice .
Operational Unique competitive touches Integrated carat over A se or
advantage customer
567
Important — Service
rovides :
Commodity Custom Operational meas Interfaced DataFeeds I Ov! 3 months
Advantage customer or £100K
234 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible
g
4
Categories
Strategic
Uniqueness of
Goods or
Services
Accessto
critical supplier
capability
Impact on
Business
Impact on
currentand
future revenue
Potentially
Customer
Impact
Accenture 2020
Process Integration
Collaboration
POL ability to
influence
supplier
strategy
Complexity
lexpected
continuity in
relationship
Switching Cost
Supplier impact
on current and
future POL costs
Dependency on
‘supplier
Would require
Score
from
column
POL00337624
POL00337624
Commercially
Sensitive
Number Number X —_Financi
of boxes Score al
penalty
Jointly High impact Unique F Strategy changing
8910 Developed on company offering Combined Collaboration business ® 2 ie
growth models
Critical Prova Sap
rovides a ervice
Operational Unique competitive touches Integrated Clebeaten er ea st 6 4 12
advantage customer
567
Important Service
P Provides impacts Over 3 months
Commodity Custom Operational " Interfaced Data Feeds 3 2 6
‘Advantage customer or £100K
fe)
234 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible
g
1
Categories
Uniqueness
of Goods or
Services
Accessto
critical
supplier
capability
AWS Subscription 2020 (through SCC)
Impact on
Business
Impact on
current and
future
revenue
Customer
Impact
Process
Integration
Collaboration
POL ability to
influence
supplier
strategy
Complexity
lexpected
continuity in
relationship
Score Number
from of boxes
column
Number X
Switching Cost Score
Supplier impact
‘on current and
future POL
costs
Dependency on
supplier
POL00337624
POL00337624
Commercially
Sensitive
Potentially
Strategic Jointl High Unique Strategy Leen
Developed impacton offering Combined Collaboratio Pee 8 ‘I 8
8910
“growth n models
Critical
Provides a Service Operational Over 1 year
Operational Unique competitive I touches Integrated Collaboratio} 9. ¢4 iain ? 3 21
advantage I customer n
567
Important i
C Provides Service Over 3
Commodity Custom Operational custamer Interfaced Data Feeds months or 4 1 4
ned Advantage indirectly £100K
Non- No
Other Commodity I Differentiati maser None None Negligible 4) ‘ ‘l
POL00337624
POL00337624
Barcode Warehouse 2020
Commercially
Sensitive
Collaboration Ss Ringo Number Number X Financial
w itching Cost of boxes Score penalty
POL ability to Suppl t risk
Goods or ‘pact on influence Supplier impact
orci Customer Process a future POL costs
Inccasatol Impact on Impact Integration
10 high
: current and Dependency on
critical supplier Aiireatenttel Complexity
capability lexpected supplier D
continuity in
relationship
Categories
Uniqueness of
1 Low -
(AX B)+D
Strategi Potentially Would require
ELS Jointly High impact Unique Combined Strategy changing
8910 Developed I on company offering Collaboration business
growth models
Critical
Provigesia Servos Operational Over 1 year or
Operational Unique ene douches Integrated Collaboration £1Million
567
Important i
‘ PMS ee Over 3 months
Commodity Custom peratone! maseinen Interfaced Data Feeds or £100K 4 5 20
234 g indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible 1 1 ‘I
g
4
POL00337624
POL00337624
Company 85 2021
Commercially
Sensitive
Categories Collaboration Number Financial
RaLeytint Switching Cost of boxes penalty risk
Uniqueness of ability to ;
anodaan ipso! on inflience Supplier wpect Giller =
usiness ana on current an
Se
ervices strategy future POL costs 10 high
Customer Process
Impact on Impact Integration
current and Complexity Dependency on D
future revenue expecied supplier
continuity in
relationship
Accessto
critical supplier
capability
P Potentially Would require
Strategic Jointly Highimpact I Unique Combined Strategy changing 0 0 0
8910 Developed I on company offering Collaboration business
growth models
Critical
Provides a Seivice Operational Over 1 year or
Operational Unique competitive touches Integrated c i atl Mit te 41 t
advantage customer felled) amen
567
Important Service
Provides impacts Over 3 months
Commodity Custom Operational é Interfaced Data Feeds 4 2) 8
‘Advantage customer or £100K
234 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible 41 3 3
g
41
Categories
Uniqueness of
Goods or
Services
Accessto
critical supplier
capability
Computacenter 2020
Impact on
Business
Customer
Impact on Impact
current and
future revenue
Process
Integration
Collaboration
POL ability to
influence
supplier
strategy
Complexity
lexpected
continuity in
relationship
Switching Cost
Supplier impact
on current and
future POL costs
Dependency on
supplier
POL00337624
POL00337624
Commercially
Sensitive
Number Financial
of boxes penalty risk
1 Low -
10 high
D
Strategi Potentially Would require
ehaiells Jointly Highimpact I Unique Combined Strategy changing 0 0
8910 Developed I on company offering Collaboration business
growth models
Critical
Provides a SOME) Operational Over 1 year or
Operational Unique competitive touches Integrated c i atl ti 4 28
advantage customer felled) lle
567
Important Service
' Phases impacts Over 3 months
Commodity Custom earn customer Interfaced Data Feeds or £100K 2 8
234 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible (e) 0
g
41
Categories
Uniqueness of
Goods or
Services
Accessto
critical supplier
capability
Impact on
Business
Impact on
current and
future revenue
Potentially
Customer
Impact
DXC 2021
Process
Integration
Collaboration
POL ability to
influence
supplier
strategy
Complexity
lexpected
continuity in
relationship
Switching Cost
Supplier impact
on current and
future POL costs
Dependency on
supplier
Would require
POL00337624
POL00337624
Commercially
Sensitive
Financial
penalty risk
1 Low -
10 high
D
Strategic Jointly Highimpact I Unique Combined Strategy changing 0
8910 Developed I on company offering Collaboration business
growth models
Critical
Provides a SOME) Operational Over 1 year or
Operational Unique competitive touches Integrated c i atl ti 28
advantage customer felled) lle
567
Important ; Service
' Phases impacts Over 3 months
Commodity Custom earn customer Interfaced Data Feeds or £100K 8
234 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible 0
g
1
POL00337624
POL00337624
EE 2020
Commercially
Sensitive
Categories a ‘Ow jiching Cost bale ar std x aber!
Se eee < Impact on aes ° Supplier impact cen
Sarees Business Cue ei on currentand us)
Customer Process anton future POL costs eve
AewaD Impact on Impact Integration 9
currentand i Dependency on
oriical supper suiyrrevenue meG supplier
continuity in
relationship
Strategi Potentially Would require
Ee Jointly High impact Unique Combined Strategy changing
8910 Developed I oncompany I offering Collaboration business
growth models
Critical ae a
rovides a ervice
Operational Unique competitive touches Integrated Pariieaatam ad Aa al
advantage customer
567
Important Provides Service
c F " impacts Over 3 months
commodity Custom Operational aie? Interfaced Data Feeds or£100K 2 3 6
Advantage d i
234 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible 1 3 3
g
1
POL00337624
POL00337624
Fujitsu 2020
Commercially
Sensitive
Categories
Collaboration Number Number X Financial
, eer Switching Cost of boxes Score penalty
Sonar Business supplier on current and 1 Low -
Customer Process future POL costs
Impact on Impact Integration —_
Accessto
10 high
critical supplier, Surentand Complexity Dependency on
capability
lexpected Supplier D
continuity in
relationship
P Potentially Would require
Strategic Jointly Highimpact I Unique Combined Strategy changing 10 5 50
8910 Developed I on company offering Collaboration business
growth models
Critical provid Seni
rovides a ervice .
Operational Unique competitive touches Integrated crerational Over A sed or te 41 v
advantage customer eMaboraven amen
567
cma Provides Service’
Commodity Custom Operational impacts Interfaced Data Feeds Over simonitis
customer or £100K
Advantage "
234 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible
g
41
POL00337624
POL00337624
Ingenico 2020
Commercially
Sensitive
Categories Collaboration Ss Co: Score Number Number X Financial
col aay) pea ae from of boxes Score penalty
ility to
Uniqueness cf Impact on mare Supplier impact column risk
‘Sarvh Business supplier on current and 1 Low -
coe Customer Process aPP future POL costs
strategy
Impact on Impact Integration 10 hi
Ac CeEE IO) current and Dependency on ia
critical supplier 5,5, Complexity P 4 y
capability CIARA feel lexpected Sheeler D
continuity in
relationship
Score A
F Potentially Would require
Strategic Jointly High impact Unique Combined Strategy changing
8910 Developed I on company offering Collaboration business
growth models
Critical
Provides Secs Operational Over 1 year or
Operational Unique competitive touches Integrated Cc f Bored £1 he ts 4 28
advantage customer tay aoe)
567
Important Provides Service
Commodity Custom Operational impacts Interfaced Data Feeds Over 8 montis
customer or £100K
Advantage Pires
234 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible 1 Zi 2)
9g
4
Categories
Uniqueness of
Goods or
Services
Accessto
critical supplier
capability
Impact on
Business
Impact on
current and
future revenue
Customer
Impact
IRM DPA 2021
Process
Integration
Collaboration
POL ability to
influence supplier
strategy
Complexity
Jexpected continuity
in relationship
Switching Cost
Supplier impact
‘on current and
future POL costs
Dependency on
supplier
Score
from
column
POL00337624
POL00337624
Commercially
Sensitive
Number Number X Financial
of boxes Score penalty
risk
1 Low -
10 high
D
Ss P Potentially Would require
trategic Jointly High impact Unique Strategy changing
Combined *
8910 Developed on company offering Collaboration business
growth models
Critical
Provides a Service Operational Over 1 year or
Operational Unique competitive touches Integrated Cc ‘ borati £1 rip
advantage customer jettaboraton pon
567
Important - Service
losces impacts Over 3 months
Commodity Custom eerctons eticionan Interfaced Data Feeds or£100K 4 6 24
234 9 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible
g
4
Total Score for example Vendor 24
POL00337624
POL00337624
Itron 2020
Commercially
Sensitive
Categories Collaboration - Number Number X Financial
=mLeEine Switching Cost of boxes Score penalty
Goeusress of impact on a jad Supplier impact ba
eat Business nm nh on current and 4k
Services Customer Process rate future POL costs a
oe Impact on Impact Integration Ea 40 high
current and Dependency on
critical supplier fi Complexity d
capability Hye LEN enue: lexpected Supplier D
continuity in
relationship
Ps Potentially Would require
Strategic Jointly High impact Unique Combined Strategy changing
8910 Developed I on company offering Collaboration business
growth models
Critical Proud S
rovides a ervice
Operational Unique competitive touches Integrated Pais over A or 5 3 aS)
advantage customer
567
Important A
(Frits impece Over 3 months
Commodity Custom Operational customer Interfaced Data Feeds or £100K 2 3 6
Advantage inal
OAL indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible
g
4
POL00337624
POL00337624
KPMG 2021 — Relativity One
Commercially
Sensitive
Categories en SriwityyCes Duele bell x pesien
Goeusress of impact on a jad Supplier impact ba
sree Business pila on current and
Services Customer Process URES future POL costs ail
Impact on impact Integration suateuy
Accessto re g 10 high
critical supplier _,,CurTentand Complexity Dependency on
capability Uture revenue. lexpected SUDPICT,
continuity in
relationship
Ps Potentially Would require
Strategic Jointly High impact Unique Combined Strategy changing 10 4 10
8910 Developed on company offering Collaboration business
growth models
Critical Prova seni
rovides a ervice
erational Unique competitive touches Integrated Operational I Over J year‘or ita ‘I 7
iq Pp ie]
advantage customer Collaboration £1Million
567
Important ‘I
AEES Eee Over 3 months
Commodity Custom Operations mus Ginon Interfaced Data Feeds or £100K 4 3 12
234 9 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible 4] 1 il
g
4
POL00337624
POL00337624
KPMG 2021 — Historical Issues Remediation
Commercially
Sensitive
Categories Collaboration - Number Number X Financial
‘Sw itching Cost fb Seon It
Uniqueness of POL abilty to nak
Impact on Supplier impact
Pesteridad Business milusice on current and
Services Customer Process URES future POL costs ail
Impact on Impact Integration suateuy
Accessto re g 10 high
critical supplier _,,CurTentand Complexity Dependency on
capability Uture revenue. lexpected Supplier D
continuity in
relationship
Ps Potentially Would require
Strategic Jointly High impact Unique Combined Strategy changing 10 A 40
8910 Developed on company offering Collaboration business
growth models
Critical provid seni
rovides a ervice
erational nique competitive touches integrate:
petit : Integrated I Cotaboratin I etMilion
advantage customer
567
Important ‘
ick hee impece Over 3 months
Commodity Custom Operational Gistomer Interfaced Data Feeds or£100K 3 2 6
234 9 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible 4] 1 il
g
4
POL00337624
POL00337624
Microsoft 2019
Commercially
Sensitive
Categories Collaboration Switching Cost bball bol Financi
POL ability t
Business on current and
Services Customer Process Gee future POL costs
cceseto Impact on Impact Integration
current and Dependency on
a future revenue ey supplier
continuity in
relationship
P Potentially Would require
Strategic Jointly High impact Unique c ji Strategy changing
ombined 4 A 8 1 8
8910 Developed I on company offering Collaboration business
growth models
Critical
Provides a Service Operational Over 1 year or
Operational Unique competitive touches Integrated 7 2 14
advantage customer Collaboration £1Million
567
Important i
. Be ees Babli Over 3 months
Commodity Custom Operational ee Interfaced Data Feeds or £100K 4 3 12
Advantage fs
234 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible
g
1
Categories
Uniqueness of
Goods or
Services
Accessto
critical supplier
capability
POL00337624
POL00337624
NCC Group Escrow Ltd. Fujitsu 2021
Impact on
Business
Impact on current
and future
revenue
Customer
Impact
Collaboration
POL ability to
influence
supplier
Process strategy
Integration
Complexity
/expected
continuity in
relationship
Switching Cost
Supplier impact
on current and
future POL costs
Dependency on
supplier
Commercially
Sensitive
Financial
penalty
risk
Score
from
colum
Number
of boxes
Number X
Score
1 Low -
10 high
D
(AX B)+D
, Potentially High Would require
Strategic Jointly impacton Unique Combined Strategy changing
8910 Developed company offering Collaboration business
growth models
Critical ; ;
Operational Unique compete paces Integrated Operational Over 1 year or
advantage customer Collaboration £1Million
567
Important i
. owes meee Over 3 months
Commodity Custom Cberatonss customer Interfaced Data Feeds or £100K 3 2 6
vantage ial
234 indirectly
- Non- A
Other Commodity Differentiating No Impact None None Negligible 1 4 4
1
Categories
Strategic
Uniqueness of
Goods or
Services
Accessto
critical supplier
capability
Jointly
NCC (Security) 2021
Impact on
Business
Impact on current
and future
revenue
Potentially High
impacton
Customer
Impact
Unique
Process
Integration
Collaboration Switching Cost
POL ability to
Number Number X
of boxes Score
POL00337624
POL00337624
Commercially
Sensitive
Financial
penalty
influence
supplier
strategy
Complexity
/expected
continuity in
relationship
Supplier impact
on current and
future POL costs
Dependency on
supplier
Would require
risk
1 Low -
10 high
D
(AX B)+D
Strategy changing
8910 Developed company offering Combined Collaboration business
growth models
Critical
Provides a Service Operational Over 1 year or
Operational Unique oeenene hace Integrated Collaboration £1Million 6
567
Important i
. owes ee Over 3 months
Commodity Custom CeetationsI Gintanre Interfaced Data Feeds or £100K 16
234 9 indirectly
Other Commodity Non- No Impact None None Negligible
Differentiating
POL00337624
POL00337624
NCR (SSK) 2020
Commercially
Sensitive
Collaboration Ss Ringo Number Number X Financial
w itching Cost of boxes Score penalty
POL ability to Suppl t risk
Goods or ‘pact on influence Supplier impact
orci Customer Process a future POL costs
Inccasatol Impact on Impact Integration
10 high
: current and Dependency on
critical supplier Aiireatenttel Complexity
capability lexpected supplier D
continuity in
relationship
Categories
Uniqueness of
1 Low -
(AX B)+D
Strategi Potentially Would require
ELS Jointly High impact Unique Combined Strategy changing
8910 Developed on company offering Collaboration business
growth models
Critical
Operational Unique camper eee Integrated Spe rauenel Cx EWE 5 4 20
Pr 4 ‘advantage ae 9 Collaboration £1Million
567
Important i
. aouces impacts Over 3 months
Commodity Custom peratone! clstomer Interfaced Data Feeds or £100K 4 2 8
234 g indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible
g
4
POL00337624
POL00337624
Nettitude 2021
Commercially
Sensitive
Collaboration Ss Ringo Number Number X Financial
w itching Cost of boxes Score penalty
POL ability to Suppl t risk
Goods or ‘pact on influence Supplier impact
orci Customer Process a future POL costs
Inccasatol Impact on Impact Integration
10 high
: current and Dependency on
critical supplier Aiireatenttel Complexity
capability lexpected supplier D
continuity in
relationship
Categories
Uniqueness of
1 Low -
(AX B)+D
Strategi Potentially Would require
ELS Jointly High impact Unique Combined Strategy changing
8910 Developed I on company offering Collaboration business
growth models
Critical
Provigesia Servos Operational Over 1 year or
Operational Unique competitive touches Integrated A a
advantage customer Collaboration £1Million
567
Important i
‘ PMS ee Over 3 months
Commodity Custom peratone! maseinen Interfaced Data Feeds or £100K 4 6 24
234 g indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible
g
4
Categories
Score A
Uniqueness of
Goods or
Services
Accessto
critical supplier
capability
Impact on
Business
Impact on
current and
future revenue
Customer
Impact
Oracle 2019
Process
Integration
Collaboration
POL ability to
influence
‘supplier
strategy
Complexity
lexpected
continuity in
relationship
Switching Cost
Supplier impact
on current and
future POL costs
Dependency on
supplier
Score
from
column
Number
of boxes
Number X
Score
si 4 Potentially Would require
a Jointly High impact Unique Combined Strategy changing 8 4 8
8910 Developed I on company offering Collaboration business
growth models
Critical
Providesia, Sevice Operational Over 1 year or
Operational Unique competitive touches Integrated c i ere £1 ill 7 ‘l 7
advantage customer esoolau ot men
567
Important Service
Provides
Commodity Custom Operational wees Interfaced Data Feeds Quer siaemiiis 4 2} 8
Advantage customer or £100K
234 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible
g
41
POL00337624
POL00337624
Commercially
Sensitive
Financial
penalty
risk
1Low -
10 high
D
Recorded Futures
020
POL00337624
POL00337624
Commercially
Sensitive
Categories Collaboration S\ hing Co Score Number Number X Financial
ew aa ae from of boxes Score penalty
Coenes®) Gi Impact on Pagers ° Supplier impact column Tsk
Sones Business ‘supplier on current and 1Low -
cee Customer Process Sica future POL costs
Impact on Impact Integration 1 h
Access to current and Dependency on Oli
criticalsupplier cere rayanue Complexity supplier
capability lexpected [fe D
continuity in
relationship
Score A
A Potentially Would require
Strategic Jointly High impact Unique Combined Strategy changing
8910 Developed I on company offering Collaboration business
growth models
Critical
Providesia, Sevice Operational Over 1 year or
Operational Unique competitive touches Integrated Geicborstion £1 pia
advantage customer
567
Important
(TRIBES oe Over 3 months
Commodity Custom Operational Halen Interfaced Data Feeds or £100K 4 3 12
Advantage ineiecal
234 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible 4 3 3
9g
i
POL00337624
POL00337624
RICOH 2021
Commercially
Sensitive
Categories Collaboration Number Financial
eer Switching Cost of boxes penalty risk
Uniqueness of abilty to :
anodaan ipso! on inflience Supplier wpect ‘ery =
usiness aes on current ani
Se
mabhtis strategy future POL costs 10 high
Customer Process
Impact on Impact Integration
current and Complexity Dependency on D
future revenue expecied supplier
continuity in
relationship
Accessto
critical supplier
capability
Strategi Potentially Would require
ehaiells Jointly Highimpact I Unique Combined Strategy changing 0 0 0
8910 Developed I on company offering Collaboration business
growth models
Critical
Provides a SOME) Operational Over 1 year or
Operational Unique competitive touches Integrated c i bora Mit te 74 14
advantage customer eMaboraven amen
567
Important ; Service
' Phases impacts Over 3 months
Commodity Custom earn customer Interfaced Data Feeds or £100K 4 4 16
234 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible 0 (e) 0
g
41
POL00337624
POL00337624
Salesforce 201
Commercially
Sensitive
Categories Collaboration Ss Score Number Number X Financia
een Ww itching Cost from of boxes Score I penalty
ability to
Services Customer Process ee future POL costs ai
AResraaia Impact on Impact Integration 10 high
critical supplier — Complexity Dependency on
pplier
capability future revenue lexpected supplier ib)
continuity in
relationship
(AX B)+D
P Potentially Would require
Strategic Jointly High impact Unique Combined Strategy changing
8910 Developed on company offering Collaboration business
growth models
Critical Provd oom
rovides a ervice
Operational Unique competitive touches Integrated Psi anal Over eat or 5 2 10
advantage customer
567
Important Service
(RES impacts Over 3 months
Commodity Custom Operational Vs Interfaced Data Feeds 4 4 16
Wives customer or £100K
is}
234 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible
g
1
POL00337624
POL00337624
SAP (inc SF) 2019
Commercially
Sensitive
Categories Collaboration Number Number X Financial
ies Switching Cost of boxes Score penalty
abil lo
Services Customer Process ape! future POL costs UU
Impact on Impact Integration egy 10 high
ciel eee CunCT es Complexity Dependency on "9
capability future revenue lexpected supplier D
continuity in
relationship
P Potentially Would require
Strategic Jointly High impact Unique ii Strategy changing
Combined f 5 8 1 8
8910 Developed I on company offering Collaboration business
growth models
Critical
Provides @ Service Operational Over 1 year or
Operational Unique competitive touches Integrated fia § 2 10
advantage customer Collaboration £1Million
567
Important i
‘ (Preuss pee Over 3 months
Commodity Custom Operational I customer Interfaced Data Feeds or £100K 4 3 a
Advantage A
234 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible
g
4
POL00337624
POL00337624
SCC 201
Commercially
Sensitive
Categories oa SuiisitagOaa Number: Surber x pee
“aes Impact on Rater ° Suppeeue pace i
Business on current and
Services Process Sree future POL costs laa
Accessto Impact on Integration 10 high
itand Dependency on
critical supplier abel Complexity
capability future avenue) lexpected supplier D
continuity in
relationship
(AX B)+D
P Potentially Would require
Strategic High impact Unique Combined Strategy changing 8 2 16
8910 sory on company I offering Collaboration business
Developed growth models
Critical proud Seni
rovides a service 4
Operational Unique competitive touches Integrated Crerational over weet or
advantage customer
567
Important Service
[RES impacts Over 3 months
Commodity Custom Operational Pears: Interfaced Data Feeds or £100K 4 4 16
Advantage ree
234 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible
g
4
POL00337624
POL00337624
Service Now 2019
Commercially
Sensitive
Collaboration Score Number Number X —~ Financial
u , POL ability 4 Sw itching Cost from of boxes Score penalty
ability to
pemclard ° Impact on rience) Supplier impact colunn tisk
Services Business supplier on current and
Impact on neact Process Integration strategy
future POL costs 1 Low -
Accessto en
criticalsupplier _, CUrrentand Complexity Dependency on ig
future revenue
capability lexpected supplier D
continuity in
relationship
Categories
Customer
Score A
SI 7 Potentially Would require
trategic Jointly High impact Unique Combined Strategy changing
8910 Developed on company offering Collaboration business
growth models
Critical Sail a
rovides a ervice a
Operational Unique competitive touches Integrated potinenas over AF sed er t 3 2A
advantage customer acpolaten nor
567
Important Service
Provides P
Commodity Custom Operational iPass Interfaced Data Feeds Scar Sunshiis 4 3 12
customer or £100K
Advantage
234 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible
g
1
Categories
Score A
Uniqueness of
Goods or
Services
Accessto
critical supplier
capability
Impact on
Business
Impact on
current and
future revenue
Potentially
Customer
Impact
Siemens 2020
Process
Integration
Collaboration
POL ability to
influence
supplier
strategy
Complexity
lexpected
continuity in
relationship
Switching Cost
Supplier impact
‘on current and
future POL costs
Dependency on
supplier
Would require
POL00337624
POL00337624
Commercially
Sensitive
Number X Financia
Score I penalty
risk
1 Low -
10 high
D
Strategic Jointly High impact Unique Combined Strategy changing
8910 Developed I on company offering Collaboration business
growth models
Critical er ea
roviaesa ervice
Operational Unique competitive touches Integrated Pos alata over Ae sad or 15
advantage customer olladoration muon
567
Important Prova Service
Commodity Custom Operational ci senig Interfaced Data Feeds Gear SianeTitins 6
customer or £100K
Advantage ali
234 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible
9
4
Success Factor
2019
Categories Collaboration Score Number Number X
Switching Cost from of boxes Score
Uniqueness of oeeton iris to Gupte tages column
Saw Business geben on current and
cee Customer Process Sica future POL costs
Receesin Impact on Impact Integration
critical supplier, CUmentand Complexity Dependency on
capability lexpected [fe
continuity in
relationship
Score A
A Potentially Would require
Strategic Jointly High impact Unique Combined Strategy changing 8 4 8
8910 Developed I on company offering Collaboration business
growth models
Critical
Providesia, Se rNice Operational Over 1 year or
Operational Unique competitive touches Integrated ola £1 pia 7 2 14
advantage customer
567
Important
Provides impacts Over 3 months
Commodity Custom Operational custamer Interfaced Data Feeds or £100K 4 2} 8
Advantage indirectl
234 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible
g
41
POL00337624
POL00337624
Commercially
Sensitive
Financial
penalty
risk
1Low -
10 high
Transtrack 2020
POL00337624
POL00337624
Commercially
Sensitive
Categories Collaboration S\ hing Co Score Number Number X Financial
u ' SeLesiy ta aa ae from of boxes Score penalty
dimly Impact on tence Supplier impact column Tsk
Services eomeee Customer Process sure GES Re tere
pee Impact on Impact Integration oY 40 high
critical supplier cone ye Complexity BarEnesay on
capability uture revenue lexpected supplier ip)
continuity in
relationship
Score A
. Potentially Would require
Strategic Jointly Highimpact I Unique Combined Strategy changing 9 3 27
8910 Developed I on company offering Collaboration business
growth models
Critical provid 5.
Unique rovides a ervice q
Operational competitive touches Integrated (Sissel Crary ee Hol teh? 3 20
advantage customer Collaboration £1Million
567
Important ; Service
Provides impacts Over 3 months
Commodity Custom Operational cusamar Interfaced Data Feeds or £100K
Advantage aoa
234 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible
g
1
POL00337624
POL00337624
Verizon 2020
Commercially
Sensitive
Collaboration Switching Cost Number Number X Financial
of boxes Score enalt
Uniqueness of POL ability to 4 fae
Gaeraicn Impact on influence Supplier impact
Services Business supplier on current and
strategy future POL costs
Categories
Customer Process
Recess Psst Impact Integration a 10 high
critical supplier tte revenue Complexity ot oy ea
capability expected ee D
continuity in
relationship
1 Low -
Strategi Potentially Would require
eLeaglt® Jointly Highimpact I Unique Combined Strategy changing 9 3 27
8910 Developed I on company offering Collaboration business
growth models
Critical
Providesa Sone Operational Over 1 year or
Operational Unique competitive touches Integrated cl is borati £1 nn 7 3 21
advantage customer jetaboraen eda
567
Important a Service
. ee impacts Over 3 months
Commodity Custom Operational t Interfaced Data Feeds
Advantage customer or £100K
234 indirectly
Non-
Other Commodity I Differentiatin I No Impact None None Negligible
g
4
POL00337624
POL00337624
COVID 19
Commercially
Sensitive
During the COVID 19 situation, IT are holding daily calls with key IT suppliers and identifying key areas to maintain BAU
activity and RAG status
Supplier Name Tier
Fujitsu
Accenture
Computacenter
Ingenico
Microsoft
Verizon
NCR Ltd
WNNNNNRB
In addition to the above we are working with Itron and Siemens in an elevated partnership during this time