POL00337625 - IT Contract Vendor Management Team Maintaining a Supplier Relationship Matrix

Evidence on official site

POL00337625
POL00337625

IT Contract Vendor Management Team
Maintaining a Supplier Relationship Matrix

Purpose

¢ The Supplier Relationship Matrix signposts stakeholders to their counterparts of the Vendor’s organisation

* The matrix articulates the responsibilities and interests of Post Office colleagues in relation to the management of
the services provided

Guidance

* The maintenance of the supplier relationship matrix is the responsibility of Vendor Managers

¢ Please ensure your suppliers have validated the information about their stakeholders and understand the
expectations on them with regards to communicating with individuals at the Post Office

¢ Please ensure that either Vendor or Contract Managers (CVMs) are aware of the interactions between the two
parties at all levels. This may be monitored at governance meetings as appropriate, CVMs cc’ in on emails etc.

* Please update the matrix as key account personnel change

¢ Please ensure an up to date version is maintained on the CVM sharepoint:
https://poluk.sharepoint.com/:f:/r/sites/POA001/itcomms/Vendor %20Management/Admin/Vendor%20Relationship

%20Mapping ?csf=1&e=cOsyll
¢ Please do not alter this pack- any questions should be directed to the VMO

POL00337625

POL00337625
[Highlevel overview of serices ] Supplier Relationship Mapping: Instructions
~ —_
+ (What is the Service?) (What does the Service hope to achieve?) ee, (Who/what Business Unit supports/sponsors
the Service?)
List key stakeholders as relevant to the List counterparts of the third party
supplier & services delivered organisation
Post Office
GE Member: + (Whatis the mostimportant goalto this person from the Service?) UK CEO: + (Whatis the most important goal to this person from the Service?)
(Name) * (Best way to manage/communicate with them?) (Name) *  ((Best way to manage/communicate with them?)
ao: + (Whatis the most important goalto this person from the Service?) UK CIO: + (Whatis the most important goal to this person from the Service?)
(Name) * (Best way to manage/communicate with them?) (Name) * (Best way to manage/communicate with them?)
IT Vendor Manager: *  (Whatis the most important goal to this person from the Service?) (Supplier) *  (Whatis the most important goal to this person from the Service?)
(Name) + (Best way to manage/communicate with them?) = ager! + (Best way to manage/communicate with them?)
IT Contract Manager: *  (Whatis the most important goal to this person from the Service?) (Supplier) + (Whatis the most important goal to this person from the Service?)
(Name) + (Best way to manage/communicate with them?) eoncaet vert + (Bestway to manage/communicate with them?)
IT Service Manager: + (Whatis the most important goal to this person from the Service?) (Supplier) + (Whatis the most important goalto this person from the Service?)
(Name) * (Best way to manage/communicate with them?) seciice ar: + (Best way to manage/communicate with them?)