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POL00401678
Domain CTO - FS&T
Summary
Salary: Competitve
Grade: 4
Contract Type: Permanent
Location: London, Finsbury Dials
Reporting to: CIO
Division: CIO
Closing Date: Friday 4th May 2018
If this sounds like you, read the below job description for further information below —
and apply by following the link above.
The Purpose of the Role
« The Domain CTOs are each aligned with a Business CIO as their key business stakeholder.
They work closely with the Business CIOs to define strategic technology intent for their
Business Vertical, taking the technology roadmap and devising technology project
stepping stones to deliver the strategic intent in the roadmap
e The Domain CTO provides technical leadership, project assurance and implementation
management across their Business CIO's portfolio, resolving technical problems
encountered by Business Stakeholders in delivery and ensuring the development of
overall solutions to the time, budget and quality levels agreed with the Business
¢ The Domain CTO, working with the Business CIO in consulting with the internal and
external Business Stakeholders, will define the outcomes, use cases, requirements and
solution options and in doing so build credibility and confidence in PO IT and its Suppliers
as solutions partners
* The Domain CTO will represent the Business CIO’s vertical in working with the Enterprise
Architects to initiate, develop and lead the policy and strategy of Post Office Limited’s
overall IT Architecture ensuring the end-to-end business activity is mapped into
Technology Strategy, Enterprise Applications and Data Architecture
e The Domain CTO is responsible for ensuring that good business outcomes, security and
regulatory compliance are embedded within the current and future IT systems and
processes of the Business Vertical
Principle Accountabilities
«Work closely with sponsors, business, delivery teams and suppliers to ensure that
business requirements cover all the deliverables necessary for the realisation of stated
benefits, and that suitable acceptance methods and criteria are specified. In particular,
the Domain CTO will align with the Enterprise Architects and the Design Authority to
ensure that any design solution proposed is fit for purpose, and will meet business,
operational and strategic requirements for the Business Vertical.
«Produce or get change requests produced and steer them through the end-to-end change
and gating process, managing the technical relationships directly with supply partners to
ensure projects delivery whilst owning the technology portfolio and solutions for the
Business CIO.
e Be responsible for the development of the solutions that deliver the Business Vertical’s
desired outcomes including delivering the high-level technical designs (both functional
and non-functional). This involves developing solutions (either directly or via a delegate
Solution Architect) utilising the evolving PO set of products and services
e Work closely with the Enterprise and Business Architecture forums through the Initiate,
Assess and Design phases to ensure that innovative solutions are developed that meet
Stakeholder requirements whilst delivering the PO’s overall Business Strategies and target
Enterprise Architecture and ensuring these solutions can be implemented with minimum
business disruption; focusing on technical delivery aspects and coordination across project
suppliers
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Coordinate with the other Domain CTOs to share knowledge, benefit from each other and
help drive improvements into their business units as appropriate, taking part in the CTO
forums to share knowledge and promote best practice across the business vertical
Qualifications, Experience & Skills
ee ee
Educated to degree level or equivalent experience
Experience of designing and deploying solutions into multi-channel or omnichannel retail
businesses - ideally with a background including one or more of Retail, Financial Services,
Telco, Mails or Government services
Experience of solutions that utilise consumer data understanding and insight to create
personalised engagement
Understanding of technologies including, ERP, Point of Sale, CRM, eCommerce
Detailed knowledge and accreditation in ITIL and/or TOGAF
Minimum 5 years’ experience in some of the following disciplines :- Enterprise Application
Architecture, Technology & Infrastructure Architecture, Integration Architecture, Digital or
Data Architecture
Experience of working within an outsourced multi supplier environment - ideally Public
Sector
Experience of Agile and Prince 2 methodologies
Familiarisation with Architectural tools, standards and methods - ideally BizzDesign
Understanding of software and delivery technologies including Cloud, Infrastructure as a
Service, Platform as a Service, Software As a Service, Open Source
Knowledge and understanding of Information Security
Understanding of business process modelling
Knowledge and understanding of digital technologies and platforms
Understanding of information modelling and data strategies
Dimensions of the role
Budgets
Dependant on size of project or programme and will flex throughout the project delivery
life cycle
Specific budgets
Recommending spend of up to £100M
jon-making authority
The role will make key decisions relating to the design and delivery of solutions and target
architectures required to support the Business Strategy of the Vertical
Timely escalation of significant risks and issues to senior executive level
Manage and recommend action on business risks with significant reputation and financial
implications (> £10m)
Work on development and deployment of Business Vertical solutions with financial scope
of >£100m
Key stakeholders
Has dual reporting lines, one to the Chief Technology Officer and the other to the aligned
Business CIO within Post Office Limited
The post holder will be expected to deal at a very senior level with key supplier and client
commercial and development teams
The individual will be working with senior managers within Post Office Limited and IT
Supply Chain
The individual will also need to work with peers within IT so as to ensure that that
architecture synergies, gaps and dependencies are understood and managed across the
IT portfolio
About Post Office
The Post Office has thrived at the heart of high streets and local communities across the UK for
over 370 years. As one of the country’s most trusted brands, we take our commitment to
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providing essential services to customers across the UK very seriously. We’re the UK’s largest
retail network, as well as the largest financial services provider in the UK, with over 11,600
branches nationwide - more than all of the UK’s banks and building societies put together.
We know that the best way to provide a great service for customers is to evolve our business and
adapt to their changing needs. That’s why we have a range of over 170 products and services,
from personal financial services like banking, insurance, payments and travel money, to telecoms
and, of course, mails. And we’re improving our online and in store experience for customers. We
know that our customers never stop changing, so neither will we.
Securing the future Post Office's future:
We are working hard to ensure that the next chapter of the Post Office’s history is a bright one.
We are the current guardians of an iconic business and we want to hand over a thriving network
of branches which can continue to provide essential products and services for our customers for
many years to come. This is a uniquely exciting and challenging time for the Post Office - we’re
shaping the future and creating a business we can all be proud of.
Working at the Post Office:
Post Office colleagues are the driving force behind our business. Whether they are in our
branches or supporting from our offices, we are proud of the energy, commitment and customer
focus our people all have in common.
All Post Office people are guided by our three values and behaviours:
e We care by always thinking customer
« We strive to make things ever better through honest challenge
¢ We commit to decisive deliver
The Post Office embraces diversity and inclusion in the workplace and actively promote
working without discrimination. We are also a Disability Confident Employer and are
committed to interviewing disabled people who meet our minimum criteria for the job.