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Senior
Business Analyst E>
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About Post Office
The Post Office has thrived at the heart of high streets and local communities across the UK for
over 370 years. As one of the country’s most trusted brands, we take our commitment to
providing essential services to customers across the UK very seriously.
We're the UK’s largest retail network, as well as the largest financial services provider in the UK,
with over 11,600 branches nationwide - more than all of the UK’s banks and building societies
put together.
We know that the best way to provide a great service for customers is to evolve our business
and adapt to their changing needs. That’s why we have a range of over 170 products and
services, from personal financial services like banking, insurance, payments and travel money,
to telecoms and, of course, mails. And we're improving our online and in store experience for
customers. We know that our customers never stop changing, so neither will we.
Securing the future Post Office’s future:
We are working hard to ensure that the next chapter of the Post Office’s history is a bright one.
We are the current guardians of an iconic business and we want to hand over a thriving network
of branches which can continue to provide essential products and services for our customers for
many years to come. This is a uniquely exciting and challenging time for the Post Office —- we’re
shaping the future and creating a business we can all be proud of.
Working at the Post Office:
Post Office colleagues are the driving force behind our business. Whether they are in our
branches or supporting from our offices, we are proud of the energy, commitment and customer
focus our people all have in common.
All Post Office people are guided by our three values and behaviours, see Code of Business
Standards:
We care by always thinking customer
We strive to make things ever better through honest challenge
We commit to decisive delivery
The basics
Role Title: Senior Business Analyst
Grade: 3A
Post Reports to: Project Delivery Team Manager.
Division: Strategy & Transformation
Business Unit: Change Delivery
Budget Responsibility:
Number of Direct
Reports:
Location: London or Chesterfield
The purpose of the role
The role of the business analyst is to review, analyse and evaluate Post Office business areas,
user needs, business models, workflows and technological systems.
The aim of the role is to assess processes, articulate requirements, produce documentation and
provide powerful insights to enable relevant stakeholders to make the right decisions.
Working closely with the project manager, project sponsor or product owner, the Business
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Analyst ensures that project deliverables are clearly defined and understood. This allows for the
necessary analysis of requirements, scope and objectives in order to ensure the successful
delivery of outcomes in alignment with overall business strategy.
An enterprise wide, holistic view is essential, aiming to increase the adoption of best practice
and the standardization of processes in order to reduce cost and unwarranted complexity.
Principal accountabilities
« Lead BA work streams - coordinating tasks and activities of business analysts
e Work on more complex or high profile projects
« Adapt to new business domains - able to hit the ground running, navigate through ambiguity
to clarify - who, what, where, when, why, and how.
« Strategic Thinking - able to see the bigger picture, but able to dive into the detail, able to
stand back and understand where a project fits into the Post Office's strategy, vision, and
goals. The Senior BA can also evaluate how their project impacts on other projects and other
business areas.
e Conflict resolution - Senior BA able to own and take control of, and resolve conflicts.
« Mentor and/or manage business analysts.
,
« Ensure that the team works towards delivering business outcomes in support of the Post
Office strategy
« Investigate business issues, evaluate actions to improve the operation of the business and
document the business requirements throughout every phase of the project lifecycle
« Develop content for business cases which can be referred to throughout projects to assess
progress and measure outcomes
e Apply, support, maintain and promote BA best practice.
e Identify and use appropriate methods of uncovering information including interviews,
document analysis, requirements workshops, surveys, site visits, business process
descriptions, use cases, scenarios
e Translate business needs and discover any information related to the project
« Organise, specify and model the requirements to ensure they are robust, complete and
unambiguous
e Conduct end to end process mapping and measurement
e Work with Business Owners across the organisation to provide a high-level overview on
whether an Epic need / outcome is achievable (both technically and commercially)
e Gather data relating to costs and benefits of project plans
e Take full responsibility for production of business requirements, process analysis/design and
user stories within the early stages of projects, work streams or process owner teams
« Ensure that the documentation of the requirements is in a layout and format that can be
easily shared with and understood by stakeholders
e Document what happens today (as is) and identify the most appropriate solution(s) via
effective root cause analysis
e¢ Document baseline data and use identified input/process/output measures to quantify the
opportunity to improve
e Employ data-driven decisions to highlight where action needs to be taken
e Document ‘to be’ future state process which provides a clear re-baseline of the new process
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to highlight cost savings/efficiencies
e Develop and oversee the implementation of process improvement initiatives
« Where necessary, provide the programme delivery team with the information required to
ensure any technological solution(s) identified is effectively delivered/resourced
« Set user acceptance criteria and understand the concept ‘Definition of Done’
e Support the creation of Epics, Features and User Stories from requirements models such as
data models, process flows, work flow diagrams, use cases, business rules, and user interface
diagrams
e Where relevant work with Product Owners to translate the product’s vision into Epic’s,
Features and User Stories that represent the overall scope of the project
« Support the prioritisation of User Stories using techniques such as MoSCow
« Work with the team to estimate the size of stories for delivery within an iteration thorough
approaches such as relative estimation and estimation poker
sei
« Ensure that the requirements map to the business need being addressed to relevant quality
standards
Design and prioritise business performance/improvement programmes
Define process performance metrics for the processes (cycle time, cost, quality, etc.)
Ensure compliance with any specific legislative, regulatory, or contractual requirements
Understand and enable the minimum viable product to verify and highlight user satisfaction
and resulting changes
e Gather requirements by managing relationships with stakeholders and facilitating
conversations to understand varying perspectives
« Co-ordinate and communicate with stakeholders across the organisation for all activity
related to the programmes, projects and work streams
e Contribute to RAID log through identification and management of risks, issues and
dependencies
e Work with the Project Manager to quantify and produce mitigation and contingency plans
. Support projects into to active implementation (where required) through the provision of
analysis, insights and identifying opportunities for continuous improvement.
Qualifications, experience and skills
Analytical skills with ability to use a wide range of techniques
Exhibit adaptability and resilience in handling frequent changes in iterations
Ability to move from detail to a broader view
Strong interpersonal skills
Written and verbal communication skills
Ability to work independently and collaboratively within a team to drive value facilitating and
negotiating when necessary, to achieve consensus on decisions
Ability to solve problems and think critically when managing complex business issues
Ability to challenge the business on assumptions and requirements
Capable of making decisions under pressure and think creatively
Ability to plan activities and understand budgetary impacts on workload
Adept at dealing with ambiguity
A business delivery focused outlook and strong all-round business acumen
Expertise in conceptual modelling
Ability to document requirements formally or informally depending on the need of the project
Familiarity with requirements techniques such as, user stories, use cases, and informal
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modelling.
e Basic understanding of Agile Frameworks (Scrum, Kanban XP etc.)
« xtensive experience of business analysis in complex business focused change management
e Experience of working with Waterfall methodology
e Familiarity with concepts in Agile, Lean and BPR methodologies and frameworks
« Experience with tools such as MS Visio, Excel
« Familiarity with relevant platforms and tools e.g. Jira, Service Now
e BCS Diploma in Business Analysis or other recognised BA qualification (desirable)
« LEAN Six Sigma Green or equivalent experience
Where does this role fit in with the rest of the team?
Project Managers
Transformation janage
IT permissions
Please note that the following section is to be completed by the Line Manager (deleting any on the
list that are not applicable and inserting any not already included):
Role Role
IT Equipment Other Staff
Applications Standard Application Build
System Access Standard System Build
Other System/Application Core Finance Service (CFS), Employee Interaction Centre, SABA,
MS Project, Server, MS Visio, Adviser Plus - Managers Advice &
Guidance, PWA (timesheets), Cisco (Any Connect), Google
Chrome, MS Dynamics, JIRA, Post Office Plus, Selenity for
Expenses (Go live in January), Trello
Approved by [System
Owner]
Role Title [System Owner]
Date
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