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From:
Sent:
To:
Ce:
Subject:
Attachment:
Hi Angela
Gayle A Peacock[/O=MMS/OU=EXCHANGE ADMINISTRATIVE GROUP
(FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=GAYLE.LAVERICKFCEDA6B5-600A-4081-8015-
FD958C8E2BB5]
Sun 12/01/2014 8:47:06 PM (UTC)
Angela Van-Den-Bogerd{ : GRO. ~ 4
Anne Allaker[i~
RE: Urgent Request Please
Quick win up-date 13. 01 14 Final.doc
Please find attached the final document. I’ve added in Craig’s contractual bits and I’ve also added in the HORice pilot.
With regards to benefits, I haven’t put in the reduction of Contract Advisor resource against this specifically. This is
because even if there is a loss and we don’t suspend, this will still require intervention by a Contract Advisor and the
investigation will still need to be thorough. I think the reduction in CA resource will be more borne out by the “right
first time” approach delivered by the training and support. Hopefully the fact that we will train people better and
have an improved engagement and support model will mean less people will get themselves into a position where
they need a contractual discussion.
I’ve also kept out the Detica piece for now but will review everything again in terms of benefits.
Thanks
Gayle
Gayle Peacock I Branch Training and Support Programme
,-olo. Branch Standards
L GRO_____!Mobex
or, The Markets, 6-16 New York Street, Leeds, LS2 7DZ
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From: Angela Van-Den-Bogerd
Sent: 07 January 2014 23:54
To: Gayle A Peacock
Ce: Anne Allaker
Subject: RE: Urgent Request Please
Hi Gayle,
Thanks for the updated version — I've accepted the changes so now consider this the live document.
What isn’t detailed in the changes to be implemented is Craig’s new process on precautionary suspension
following audit. Would you please add to this document applying the same principles of quantifying the
benefit where appropriate. In this scenario we should see less suspensions and as a consequence less
terminations and appeals — this will be a planning assumption but we should be able to start to identify
resultant savings in Contract Advisor man hours and associated costs eg cost of interview transcripts.
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The other consideration is the Detica approach. If we were to fund the Detica proposal how do we
demonstrate return on investment ie will the Detica approach enable us to identify excess onch more
speedily and more consistently than current methods? If so at what point? What currently is the average
length of time is branch could inflate their cash before we would spot this and then act on that information?
If the average cash inflation is £20k could Detica enable us to bring this average down If so by how much?
Would you please give some thought to the areas the Detica approach (forget the price tag and the
supplier at this point) would enable us to get to the source quicker and with more rigour than our current
systems / ways of working, I need to be able to quantify the benefits of Detica and if not in absolute terms I
need to have a view on what I believe will be the benefit of an approach such as the Detica proposal.
Thanks,
Angela
Angela Van Den Bogerd I Head of Partnerships
@ 148 Old Street, LONDON, EC1V 9HQ
GRO _
Post Office stories
@postofficenews
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From: Gayle A Peacock
Sent: 07 January 2014 20:29
To: Angela Van-Den-Bogerd
Ce: Anne Allaker
Subject: RE: Urgent Request Please
Hi Angela
I’ve added in as much as I can regarding the numbers. I’ve used the data from 2012/13 as NT for 2013/14 will show
more activity happening due to the conversions. I’ve tracked the changes so you can see which bits I’ve added.
Thanks
Gayle
Gayle Peacock I Branch Training and Support Programme
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indards Team, 2™ Floor, The Markets, 6-16 New York Street, Leeds, LS2 7DZ
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From: Angela Van-Den-Bogerd
Sent: 31 December 2013 15:14
To: Gayle A Peacock
Ce: Anne Allaker
Subject: RE: Urgent Request Please
Hi Gayle,
I've tracked some changes to the document. I’ve copied to Anne as she may be able to provide the detail
to some of my points whilst you are on leave.
Thanks,
Angela
Angela Van Den Bogerd I Head of Partnerships
148 Old Street, LONDON, EC1V 9HQ
@ Post Office stories
© @postofficenews
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This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged
information. Any unauthorised review, use, disclosure or distribution is prohibited. If you are not the intended recipient
please contact me by reply email and destroy all copies of the original message.
From: Gayle A Peacock
Sent: 24 December 2013 07:54
To: Angela Van-Den-Bogerd
Subject: RE: Urgent Request Please
Hi Angela
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I’ve made the changes to the document based on our discussion on Friday. Have a look through and let me know if
this clarifies things a bit more.
Thanks
Gayle
Gayle Peacock I Branch Training and Support Programme
From: Angela Van-Den-Bogerd
Sent: 19 December 2013 19:24
To: Gayle A Peacock
Subject: RE: Urgent Request Please
Gayle,
Thanks for this - really helpful.
I've tracked my comments — could we discuss in the morning please.
Thanks,
Angela
Angela Van Den Bogerd I Head of Partnerships
148 Old Street, LONDON, EC1V 9HQ
TG]RO_ over, GRO}
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® I GRO I
(2) Post Office stories
©
@postofficenews
Confidential Information:
This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged
information. Any unauthorised review, use, disclosure or distribution is prohibited. If you are not the intended recipient
please contact me by reply email and destroy all copies of the original message.
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From: Gayle A Peacock
Sent: 19 December 2013 11:02
To: Angela Van-Den-Bogerd
Subject: RE: Urgent Request Please
Hi Angela
Have a look at these and see if it meets your needs. If it needs to change, let me know and I will dip out of the
session to complete.
Thanks
Gayle
Gayle Peacock I Branch Training and Support Programme
clo Branch Standards Team, 2 Floor, The Markets, 6-16 New York Street, Leeds, LS2 7DZ
{ GRO ‘Mobex! GRO.
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From: Angela Van-Den-Bogerd
Sent: 19 December 2013 06:44
To: Gayle A Peacock
Subject: Re: Urgent Request Please
Gayle,
Thanks - that's great.
Plasmarl - was reading the letter and the notes of meeting last night. I'm pretty much back to back all day but will try
you throughout the day.
Angela
From: Gayle A Peacock
Sent: Thursday, December 19, 2013 06:04 AM
To: Angela Van-Den-Bogerd
Subject: Re: Urgent Request Please
Hi Angela
There is a slide in the pack which I will beef up to go beyond into next year.
I'm travelling to NBSC do to our workshop this morning but will try and knock something together for you in the car.
It should be with you by lunchtime at the latest. Hope this is ok?
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Gayle
PS could do with a conversation with you at some point today about Plasmarl.
From: Angela Van-Den-Bogerd
Sent: Thursday, December 19, 2013 12:28 AM Coordinated Universal Time
To: Gayle A Peacock
Subject: Urgent Request Please
Hi Gayle,
Martin Edwards caught up with me before I left the building earlier - he has a meeting with Paula
tomorrow (Thurs) at 3pm and wanted to give her a feel for the programme timelines. I explained we
were in the process of running the workshops so that each workstream will have a milestone plan
and that ths would include what has been introduced to date; what will be in introduced by end
March 2014 and what the rolling plan looks like.
Are you able to knock something together that I am able to share with Martin before his 3pm
meeting? This is related to my earlier request so hopefuly you are already some way along having
collated this for me.
Would you let me know please.
Thanks,
Angela