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Our New Behaviours
Creating a great place to work for all
Karen McEwan
Hawa Newell-Sydique
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The behaviours will drive our culture and transformation plans
ra
Be Curious
“We use our wisdom to
question and challenge”
“We speak openly and listen to
the views of others”
“We try new things and
encourage others to do the
same”
Move it forward
“We hold a high bar on
performance”
“We make bold decisions for
today and the future”
“We cut through complexity
and execute with pace”
Own the outcome Back each other
“We take full ownership” “We trust and encourage
each other”
“We have high levels of
personal integrity” “We are in it together”
“We support business We treat others with
change and find the way respect and dignity at all
forward” times”
Outcomes
(am, am, $
a ~
Save to Invest
We will transform how we
operate and spend.
All to create capacity and
invest more in reducing
postmaster costs.
Thriving
Partnerships
We will actively develop
existing partnerships and
build new ones with
postmasters, Strategic
Partners and commercial
partners.
All to create more value for
our postmasters and local
communities.
Fuelled by Digital
We will grow our digital
capability and revenue and
use digital to drive better
experiences through our
customer journeys, and
particularly to enable easier
and faster in-branch
transactions.
All to create the funding
and footfall to ensure our
Postmasters thrive.
Create New
Confidence
We will develop our
capability, rebuild
confidence, and rediscover
the joy of delivering as one
Post Office.
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Performance Ratings Matrix 2024-25
Performance Ratings Matrix assessing delivery of Performance Objectives (What) and Behaviours (How)
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5. Exceeded all Objectives Pada +
/ Development Objectives sees
& Key Results
5. You've had an exceptional
year
4, Exceeded two or three
Objectives / Development
Objectives & Key Results
4. You've had an excellent
year
3. Achieved all Objectives
& / Development
Objectives Key Results
2. Have not successfully
achieved one or two
Objectives / Development
Objectives & Key Results
1. Significantly below
standard on most or all
Objectives / Development
Objectives & Key Results
1. Behaviours are not 2. Emerging 3. Accomplished
demonstrated Emerging for all behaviours Accomplished in demonstrating
Some opportunities to develop all behaviours.
“Matrix is intended as a guide, there behaviours and give some more I Demonstration of behaviours are
focus a genuine and consistent
strength, they constantly receive
feedback that tells them so
will be occasions where manager
and/or GE discretion is needed
All ratings are subject to a business
review.
4. You've had an excellent
year
4. Role Models
Role models all behaviours.
You can point to them as
someone who demonstrates what
good looks like, and others will
learn from
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Behaviours briefing and activity timeline
AO ih Of
a. Move it forward Own the outcome Back each other
Content and activity — outcomes, behaviours and objective setting launch Audience
17 July All-colleague behaviours launch 17 July town hall All colleagues
( Wic 22 & Workshop sessions led by L&D team and Teams Live with Q&A for colleagues and line managers — Line mgrs &
29 July setting SMART objectives with the new outcomes and behaviours colleagues
ri Embedding campaign: Desktop backgrounds to switch over to the new behaviours All colleagues
Wic 29th j i : ain ( 7
July Embedding campaign: Post-launch video of colleague vox pop compilation All colleagues
nin Embedding campaign: New printed materials drop in site locations: Aileslieaguee
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Appendices
Creating a great place to work for all
A closer look at....... ‘Be Curious’
Ask the questions you think need to be asked and push for the truth if you ever think
it is missing
Observable behaviours
+ Inclusive of others, exploring and appreciating alternative views and
opinions
+ Speak openly, listen, challenge and ask questions to protect the
integrity of the business
+ Bring wisdom, insight and bold thinking to the table
+ Display courage to try out new things and create opportunities for
others to do the same
Emerging
Accomplished
Role Model
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Curiosity is the
engine of
achievement
+ Emerging — Some opportunities to develop
this behaviour and give some more focus
+ Accomplished - it's a genuine and consistent
strength, they constantly receive feedback that
tells them so
+ Role Model — you can point to them as
someone who demonstrates what good looks
like, and others will learn from
A closer look at....... ‘Be Curious’
Ask the questions you think need to be asked and push for the truth if you ever think
it is missing
Observable behaviours
+ We are inclusive of others, exploring and appreciating alternative views
and opinions
+ We move beyond “shallow curiosity” that seeks surface-level
information and encourage “deep curiosity”
+ We bring wisdom, insight and bold thinking to the table
+ We display courage to try out new things and create opportunities
for others to do the same
+ We display self-led curiosity to problem solve, without assuming we
know the answer from experience
+ We speak openly, listen, challenge and ask questions to protect the
integrity of the business
+ We encourage and create a safe environment for innovation,
exploration, learning and understanding
Emerging
Accomplished
Role Model
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Curiosity is the
engine of
achievement
+ Emerging — Some opportunities to develop
this behaviour and give some more focus
+ Accomplished - it's a genuine and consistent
strength, they constantly receive feedback that
tells them so
+ Role Model — you can point to them as
someone who demonstrates what good looks
like, and others will learn from