Postmaster Account Support
No. 1 Future Walk
Chesterfield
S49 1PF
Telephone:
Mon to Fri 9:
THIS IS NOT A DEMAND FOR PAYMENT 11 April 2023
Private and Confidential
BRANCH CODE:
CUSTOMER ACC
Dear Farrier Tech Ltd,
Discrepancy fo QD Post office® branch
I'm writing to see if we can help you resolve the discrepancy of £48.30 that you have
asked us to review. We've enclosed a statement which we believe is an accurate
reflection of your account with Post Office.
Please get in touch with us by calling my team oni _ We'll start by giving
you more information about the entries on your statement and should you require further
help and support we'll make sure that this is made available to you.
Investigating the discrepancy
If you decide to investigate the discrepancy further yourself, please remember that we
publish updates about known Horizon and transaction issues. These can be found on
Branch Hub under, 'Help and support’.
If you don't understand the reason for this discrepancy, we can help you to establish the
likely cause of it.
Please follow either of the options below, depending on whether we believe it is a Branch
Discrepancy or a Transaction Correction.
a) Investigating or disputing a branch discrepancy
Your Branch Support Centre, o1
i can help you to investigate further
to identify how the discrepancy happened.
If, between us, we can't agree on the reason why this discrepancy happened, your
Branch Support Centre will be able to raise a dispute for you.
Jon ECZY 9N PostOffice.co.uk
POL00448197
POL00448197
b) Investigating or disputing a transaction correction
When you received your transaction correction, the team that sent it will have provided
you with their telephone number. If you have a query about the transaction correction,
please contact that number.
If you have already done this, and wish to dispute the transaction correction, the
Transaction Corrections Disputes Team will be_able to heln..Please contact them at
disputesteamy GRO _____jorcall them on} GRO
Accepting the discrepancy
bowever...wou, understand and accept, the dlscrepancy, please contact my team on
GRO ‘0 discuss the best course of
‘action for you
© arranging payment, or a refund, of the amount;
arranging a deduction from your remuneration/fees to cover the amount;
© arranging an instalment plan.
Remember, we're here to help. Contacting us as soon as possible makes it much easier
for us to support you with your discrepancy, so please get in touch as soon as you can,
and ideally within the next seven days.
Yours sincerely,
Postmaster Account Support Manager
Enclosures:
Statement
PostOffice.co.uk
Page 2 of 3
POL00448197
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THIS IS NOT A DEMAND FOR PAYMENT
Branch Code: Customer Account:
Please find below the statement of account as at 11 Apr 2023
‘Customer Ni
Account Statement
Document Transaction Detail Document Amount Currency
Number Date
Outstanding Discrepancies
6000326140 I Branch Discrepancy. [os Mar 23 39.83 GBP
Total 39.83 GBP
New Discrepancies.
6000006663 _I Branch Discrepancy [05 Apr 23 48.30 GBP
Total 48.30 GBP
Previously Agreed Discrepancies
I 0.00 GBP.
Total 0.00 GBP
Disputed Discrepancies
I 0.00 GBP.
Total 0.00 GBP
Statement Total 88.13 GBP
PostOffice.co.uk
POL00448197
POL00448197
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POL00448197