POL00448195 - Postmaster Contracts - Decision Making RACI - Report

Evidence on official site

POL00448195
POL00448195

Postmaster Contracts —- Decision Making RACI

ion/Stakeholder Contract Advisor Head of Postmaster Postmaster Post Office Decision Retail
Contract Suspension Contract Legal Review Engagement
Management & Decision Terminat Services*** Panel**** Director
Deployment Governance Decision
Committee* Committee**

Postmaster Contract
Suspension Decision

Postmaster Contract Informed
Termination Decision

Postmaster Contract
Reinstatement Decision

Postmaster Contract
Termination Challenge
Decision

* Head of Contract Management & Deployment (Chair; non-voting Member), Head of Assurance & Complex Investigations, Head of Group Assurance, Retail Operations Director, Head of Network
Support & Resolution, Head of Postmaster Engagement, Head of Legal - Dispute Resolution (non-voting member) and Head of Risk (non-voting member)

** Head of Contract Management & Deployment (Chair; non-voting Member), Banking Director, Postmaster Experience Director, Supply Chain Director and Head of Legal - Dispute Resolution
{non-voting member)

*** Post Office Legal services conduct an assurance review on decisions to terminate

*** Panel made up of two former postmasters (one a chair and non-voting member) and two senior Post Office employees (who cannot be members of the Postmaster Contract Termination
Decision Committee)

Informed
Need to know of decision or action

Version Classification I Description Author Date Status

v23 Confidential Postmaster Contracts — Decision Making RACI David Southall [ 25APR24 Final