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Quality Assurance & Training Lead
Accreditation Framework
Personal Development Tool
March 2024 V2
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Quality Assurance & Training Lead Accreditation Framework (Personal Development Too!)
Contents
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Suggested material to evidence accreditation at Intermediate
and/or Advanced Level 5
Quality Assurance & Training Lead Accreditation reward and recognition 6
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Document Control 10
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Quality Assurance & Training Lead Accreditation Framework (Personal Development Too!)
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Introduction
The Quality Assurance & Training Lead (QATL)
Accreditation Framework is a development tool
designed to sit alongside an individual’s Personal
Development Plan.
This Accreditation Framework is applicable to QATLs following successful
completion of Induction and achieving accreditation to deliver all classroom
training courses.
The two-stage framework provides an overview of the skills and capabilities
needed to achieve ‘Intermediate’ and ‘Advanced’ levels of postmaster training
delivery. This supports QATLs to recognise any capability gaps or development
areas they may have and outlines the activities that can support them to improve
these. This development can enhance job performance and support future
career goals. However, it is important to note that this sits entirely separate from
performance management processes. The framework is optional — those who
choose to undertake it will be rewarded for attaining each level.
As the first of its kind, this framework was developed with support from key
stakeholders: Human Resources; Learning & Development; Employee
Relations; Reward; and the Retail Operations Lead team.
Whilst QATLs are responsible for their own personal development and growth,
this document provides information and reference to support material.
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Quality Assurance & Training Lead Accreditation Framework (Personal Development Too!) —
Quality Assurance & Training Lead
Accreditation Levels
To be accredited at ‘Intermediate Level’ status, a Quality
Assurance and Training Lead must demonstrate the following:
* Aminimum of three consecutive formal observations graded Competent with
development (CWD) or Fully Competent (FC)
* Acomprehensive knowledge of procedures, policies, security, support mechanisms.
+ Acollaborative working relationship with stakeholders i.e. Strategic Partner Managers, ,
Postmasters, Contracts Managers, , Business Support Managers, , Area Managers, other
field based teams and the wider Training Delivery team.
* Aminimum of 2 consecutive positive Counter Training Office (CTO) audit reports
evidencing the CTO is effectively managed.
+ Aminimum of 2 consecutive monthly completed Counter Training Office (CTO)
Stock Inventory audits evidencing the CTO is effectively stocked and managed.
+ The sharing of personal experience through the buddy role system, sharing best
practices in team meetings and conference calls etc.
+ Supported the onboarding of a new QATL through buddying, shadowing and support
in delivering, which resulted in the new QATLs successful sign-off
* Agood working knowledge of ‘learning & development’
+ Good technical skills including use of Microsoft Office, Sharepoint and Teams
+ Agood working knowledge of the Training Delivery Resource Centre, and the Retail Training Team Engagement
Hub.
= Proactively taken steps for personal development and growth; keeping on top of
changes within the business that affect the role
= Agood working knowledge of the wider roles within the Retail Engagement Director’s team. A minimum of
two consecutive quarterly knowledge test results of 80% or above.
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To be accredited at ‘Advanced Level’ status, a Quality Assurance
and Training Lead must demonstrate the following:
+ Aminimum of three consecutive formal observations graded Fully Competent (FC)
+ Delivered “Train the Trainer” sessions for one or more modules or courses/change of courses
= Completion of two or more relevant modules for Personal Development through the Success Factors learning
site to enhance their knowledge and skills, their role, and develop their team, and/or achievement of a relevant
and recognized professional training qualification.
* Support of the Regional Lead Training Manager in activities such as Regional Team
Meetings, conference calls, meetings, interviews etc.
* Demonstrated a proactive approach to their champion area/role to develop their team.
* Support the development of other Quality Assurance and Training Leads with one or
more mentees
= Regular feedback of ways to enhance training material/content/methods for
Classroom training and working with the Learning design training team to
implement where appropriate
* Contribution to the evolvement of the Training Delivery team.
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Quality Assurance & Training Lead Accreditation Framework (Personal Development Too!)
Suggested material to evidence accreditation at Intermediate
and/or Advanced Level is justified:
= Fully completed and signed formal and approved Observation forms
* Counter Training Office and Stock Inventory audit reports
* Stakeholder feedback that recognises and evidences collaborative working
+ Records of contribution to new QATLs accreditation completion.
* Monitoring reviews and feedback in One to Ones that evidences the relevant
behaviour is consistently being demonstrated
+ . Records of new Classroom Trainer Induction completion.
+ Records of “Train the Trainer” events and contribution
* Quarterly Knowledge test results
+ Success Factors will evidence a QATL’s personal development i.e. courses
completed.
Recognised and relevant professional qualification certification
+ Design and implementation records of the identified enhancements to training material/
content/methods/project work
+ Design and implementation records of the ideas and contribution to the evolvement of
Postmaster Training processes, policies and procedures.
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Quality Assurance & Training Lead Accreditation reward and recognition
Accreditation level Financial reward Recognition
£500 increase to :
Intermediate Framed certificate
annual salary
Framed certificate
£1500 increase to
annual salary Potential job title change —
TBC
Advanced
Personal Development toolkit
Quality Assurance and Training Leads and their Line Managers will have the following materials to
support with personal development and growth:
= Quality Assurance & Training Lead Job Description(s)
+ Quality Assurance & Training Lead Observation form
* Quality Assurance & Training Lead Personal Development Plan
* Development of a SWOT analysis
= Success Factors learning catalogue
+ Learning & Development reading materials in SFs, books, internet reference sites
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Frequently Asked Questions
1 Are there minimum timescales for QATLs to move across the accreditation framework?
There are no set minimum timescales. The accreditation is determined by completion and
evidence of all elements in each level.
2. Will a QATL who is still in their probationary period qualify for these
accreditation levels?
Due to the different elements that need to be evidenced it is not anticipated that a new
QATL still in their probationary period would be able to qualify. However, they should be
able to start evidencing as soon as they are signed off probation and have achieved
Induction accreditation in all classroom training courses
3. I’m not interested in accreditation, I just enjoy doing my job.
It’s great that you are enjoying your role. The framework is designed to support QATLs to
recognise any capability gaps or development areas they may have and the activities that
support them to improve these.
4, Does this mean that the Regional Lead Training Managers will be observing me every month?
As the Line Manager, it is the Regional Training Manager’s responsibility to support you.
One great way to provide support is through observation and feedback. The frequency
of observation depends on a number of factors i.e. the experience of the QATL, if the
QATLis delivering a new classroom course, if the QATL requests additional support via an
observation. As a minimum, each QATL will be observed on a quarterly basis.
5. Will a QATL need to keep evidence of completion of the elements required for each
level of accreditation?
It would be good practice to group everything together as part of a portfolio towards
accreditation and this can be reviewed together with other resource i.e. Success Factors
and external qualification study where required.
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Qually Assurance & Training Lead Accreditation Framework (Personal Development Too!)
& Why was this framework introduced?
The framework was introduced to support the QATL role and offer further
development opportunities elevating a Personal Development Plan. We want to
support QATLs to develop and provide centres of excellence with first rate training
by professionals.
1. Will the Regional Lead Training Managers take part in the Accreditation Framework?
This Accreditation Framework is specific to the QATL role. it is the Regional Lead Training
Managers, responsibility to support QATLs, not to go through this framework themselves.
8 I already hold a professional training qualification which I believe is relevant, will
this count?
Your Line Manager will consider any relevant professional training qualification that may
support this framework.
3. Who has the final decision on whether I have completed an activity or achieved one of
the accreditation levels?
Your Line Manager will work with you and confirm the completion of activities and
achievement of accreditation levels. Ultimately, the Head of Training Delivery will have
the final decision.
10. When would I receive the salary increase for attaining one of the levels?
On successful completion of each accreditation level of the framework, your Line
Manager will complete the request to HR for your salary increase. This is subject to payroll
cut-off dates.
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Document control
Document version control
Summary
N/A Ranjeet Jouhal Ranjeet Jouhal (Head Ranjeet Jouhal (Head of
(Head of of Training Delivery) Training Delivery)
Training
Delivery)
Frame
Training De.
Centre
ery Resource
2.0 Annual December 2023
1.0 February I Final approved and live document Maree Young
2020
2.0 17.01.24 Annual review jaree Young
Introduction page 2 - Addition of explanation that the Christ
Framework applies following the Quality Assurance and Moore
Training Lead’s successful completion of Induction
Accredit. on
Accreditation Levels “Intermediate level” page 3 -
Removal of reference to historic roles and historic QATL
responsibilities. Amendment of role titles to bring up to
date. Addition of “A minimum of 2 consecutive monthly CTO
stock inventory completions. Addition of “Sharepoint” as
a good technical skill needed. Removal of reference to
“Knowledge Centre” and updated with “Training Delivery
Recourse Centre” and “Retail Training Engagement Hub”.
Addition of “A minimum of two consecutive quarterly
nowledge tests results of 80% or above” and change
reference to “Retail Operations” Retail Engagement
Director’s team”.
Accreditation Levels “Advanced level” page 3 - Removal of
reference to People Management Fundamentals. Enhanced
explanation of Train the Trainer status. Expanded
explanation of criteria to achieve additional relevant
learning modules via Success Factors for Personal
Development, and/or relevant and recognised professional
on. Clarity of how Champion status can be
d. Clarity of how QATL can support the
development of new/other classroom trainers and how QATL
can feedback ways to enhance training
material/content/delivery and amendment to wording
regarding the contribution to the evolvement of the
ining delivery team.
Suggested material to evidence accreditation - page 5 -
Removal of historic roles and responsibilities. Amended
wording to provide better explanations.
Accreditation reward and recognition page 6 - Removal of
reference to skills and capability matrixes as these are
no longer used. Removal of reference Level 3
Apprenticeship as this not the preferred course of
learning to a professional qualification.
Frequently Asked Questions page 7 - Removal o
referencing CTOs not yet open. Update of Regional Lead
Training Manager role title. Additional wording in answer
2 to include explanation that Induction accreditation in
all classroom courses is to be achieved prior to the
Accreditation Framework levels. Removal of question which
related to the Framework launch in February 2020 as no
longer relevant.
question
2.0 31.01.24 I Signed off by Head of Training Delivery Ranjeet
Jouhal
2.0 31.01.24 I Sent to Head of Industrial Relations Jo Stammers
2.0 06.02.24 I Jo Stammers sent Framework document to Unite Jo Stammers
2.0 14.02.24 Jo Stammers confirmed no comments received from Unite Jo Stammers
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