Onsite Training Record
POL00448217
POL00448217
Visit Detail
Branch Code Branch Name Branch Type
Date Completed ~ICompleted By Form Type ¥
Branch Compliance Checks
‘Smart ID's received v Comments
AML v
Infosec v
Mails v
Prohibited & Restricted -
Financial Services v
insurance v
Key
P__[Roleplayed or Practiced
T (Transacted
D Discussed
N/A INot Applicable
Inland Mail
[Cover these areas in detail with the Branch Team
Covered
[Comments
POL-BSFF-104-0000176
POL00448217
POL00448217
Prohibited & Restricted
ISW's
Iskiing downhill
Isize Based Pricing
IRM Special Delivery Guaranteed
RM Signed For
4st Class and 2nd Class Mail
IRM Tracked Returns 24/48
RM Home Shopping Returns
Mail Segregation
Drop & Go
(Click & Collect
Redirection of Mail
Local Collect
Latest Acceptance Times/Despatch Procedures
International Mail
(Cover these areas in detail with the Branch Team
Covered
IComments
POL-BSFF-104-0000176_0001
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POL00448217
Prohibited & Restricted
SW's
Skiing downhill
ISize Based Pricing
\Customs - CN22A
ICustoms - CN22B
ICustoms - CN23
International Tracked & Signed
international Signed / International Tracked
International Economy / International Standard
BFPO
Mail Segregation
Latest Acceptance Times/Despatch Procedures
Parcelforce
[Cover these areas in detail with the Branch Team
POL-BSFF-104-0000176_0002
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Prohibited & Restricted ¥
Isw's v
[Terms & Conditions ¥
Iskiing downhill v
Timed Services UK - 9,10, AM ¥
124,48, 481, Sunday ¥
ICustoms Declaration v
IGlobal Express. ¥
v
IGlobal Priority
v
IGlobal Value, Global Economy
Latest Acceptance Times/Despatch Procedures v
BFPO v
Branch Security
(Cover these areas in detail with the Branch Team (Covered _ IComments
POL-BSFF-104-0000176_0003
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IOpening and Closing Times - Vulnerability at these points
IGrapevine Registration + Suspicious Activity
[Security Top Tips left in branch
lAlarms setting & Unsetting
ISecurity Doors & Parcel hatches closed
ISafe Security - Doors locked, alarm set
Safe Security - Bidi Safe, Rollercash
Drawers Locked
ISecurity of Keys
\Cash Management (ONCH)/ Planned Orders
Remittances — Delivery
Date BSM Emailed Ee]
Remittances — Outwards
Receipt Destruction Policy covered and adherence witnessed
IGo through Payment Card Industry Data Security Standard (PCI DSS) document
(misc2209) and demonstrate how to visually check pin pads on a daily basis
I\Visitor Access Policy briefed to branch
Support & where it can be found
[Cover these areas in detail with the Branch Team ICovered
IComments
POL-BSFF-104-0000176_0004
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v
Branch Hub include Stock ordering
v
Horizon Online Help Home
v
Business Support Centre
v
Voice of the Customer
v
IOnepostoffice.co.uk
v
BSM & AM
Other Transactions
Cover these areas in detail with the Branch Team (Covered IComments
v
Personal & Business Banking
v
Bill Payments / Online Banking
v
[Travel Products - Multi Currency Card, Click & Collect, Pre-order
Bureau de Change - offering the best service. ¥
[Travel Insurance ¥
v
Moneygram
v
IEtop Ups
Postal Orders - selling, encashing, spoil ¥
, ; v
Horizon Online Referrals
Onedall” Gift Cards ¥
Icheck Waivers & contact Contract Manager if applicable ¥
Branch Accounting
[Cover these areas in detail with the Branch Team [covered [comments ]
POL-BSFF-104-0000176_0005
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land prize payment?
PayStation - use of and daily accounting v
ITransaction Acknowledgements and Transaction Corrections v
lEnd of Day work/Daily accounting v
Reversing transactions %
v
How to Spoil or reject postage labels
v
How to account for spoilt or rejected labels
v
Leaflets up to date
Weekly Accounting (Balance Period) v
Monthly Accounting (Trading Period) v
Date BSM Emailed [2]
Finding a Discrepancy - Workaid left Misc 1899 v
[Transaction Log bd
Making Good a discrepancy at TP. bd
Lottery
Cover these areas in detail with the Branch Team \Covered Comments
IAre you accounting daily for the lottery through Horizon? ¥’
lAre you Managing Scratchcard sales and prize payment? v
Has the branch had any issues with managing lottery ticket issuing, cancelling all
And quick note: your staff are conversant with the Gaming Law around sales to under 18's?
ATM
[Cover these areas in detail with the Branch Team
[covered
[comments
POL-BSFF-104-0000176_0006
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v
Have there been any issues with the ATM accounting procedures at the branch?
v
Are you using the separate stock unit created for the ATM?
v
lAre you balancing the ATM weekly?
v
Is all money relating to the ATM within the ATM stock unit?
v
Are you using the weekly ATM barcoded balancing sheet?
v
lAre you declaring retracts and surplus cash on the Po Surplus Line?
v
IAre you declaring you ATM notes on the ATM Line each night?
v
{Are you confident with the ATM accounting procedures?
v
lAre you confident with the ATM replenishment process?
Other Areas
Cover these areas in detail with the Branch Team \Covered IComments
v
IPS - Check & Send
v
IMVL services and despatch of documents
v
International Driving Permit
v
Document Certification Service
v
PUDO
v
[TCR
Comments on the Onsite Support
POL-BSFF-104-0000176_0007
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Issues escalated to BSM
No
“Further Training Requests & Recommendations" to be passed to the Business Support Manager (BSM)
O Glick here to attach a file
POL-BSFF-104-0000176_0008