POL00448286 - POL draft slideshow - Operational Training & Development: Post Office Branch Training - V1.0
Evidence on official site
POL00448286
POL00448286
Operational Training & Development
Delivering Operational Excellence
Post Office Branch Training
Author: Alina Lingard, Learning Design Manager
Draft V1.0
07 January 2022
Internal
What Changed after ClJ March 2019 & HU December 2019
Aug 2019
Dec 2019
Dec 2019
Dec 2019
Dec 2019
Dec 2019
New - Monthly Branch Balancing eLearning
New - ATM Accounting eLearning
New - ATM Accounting A5 laminated Work Aid
New - Camelot Lottery Accounting eLearning
New - Camelot Lottery Accounting AS laminated Work Aid
New - Accepting & Despatching Remittances A5 laminated Work Aid
* Monthly Branch Balancing eLearning is automatically assigned to all new Postmasters and assistants who
complete the onboarding eLearning programme
* ATM & Lottery eLearning is only assigned to new Postmasters who have the product in their branch
* Hard copy work aids are handed out at the classroom courses to new postmasters
Operational Training & Development
Delivering Operational Excellence
POL00448286
POL00448286
POL00448286
POL00448286
What Changed after ClJ March 2019 & HU December 2019
DATE SUBJECT LEARNING FORMAT
March 2020
March 2020
May 2020
June 2020
Aug — Dec 2020
Oct 2020
New - Investigating Discrepancies
New - Investigating Discrepancies
New - Customer Experience University — Foundation module
New - Branch Operational Training Catalogue
A review of legal wording, Tone of Voice, Version Control
and formatting on the whole learning curricula
Result: All legal wording on contractual requirements
removed from learning and 852 instances of the ‘must’ was
removed from the materials to improve Tone of Voice
New - Onboarding Classroom training 3 x 1 day courses
Half day Classroom course
AS5 laminated Work Aid
Foundation Workbook
Champion Guide
Interactive PDF for download from Branch
Hub or One website
The whole learning curricula approx. 60
documents reviewed and updated where
necessary
Focus on maximising practical Horizon
training and more time on balancing
POL00448286
POL00448286
What Changed after ClJ March 2019 & HJ December 2019 Cont
DATE SUBJECT LEARNING FORMAT
Jan 2021 New - Operational Training Guide
Feb 2021 New - Customer Experience University —
Advanced module
June 2021 New - ‘How to’ Videos
July 2021 All learning materials published online:
Operational Training Guide
Work Aids
Distance Learning Packs
Compliance Workbooks
Branch Operational Learning Catalogue
‘How to’ videos
Jan 2022 New - Vulnerable Customers
Hard copy folder handed out at Classroom courses
to support the learning and knowledge transfer in
the workplace
PDFs available to download
Advanced Workbook
Updated Champion Guide
23 videos available on Branch Hub and the Learning
Management System (LMS)
PDF’s published on Branch Hub & LMS
Distance Learning Pack
POL00448286
POL00448286
Post Office Learner Journey 2021
Further Learning
Materials
Online Assessment § More Online In-Branch Distance Learning Packs
Learning videos Learning: Support:
; Operational Training
=" ATM On-Site Guide
Operational Trainer
gee evens Work aids
Zs thly Business .
g Branch Support ‘How to’ videos
Fr 3 Balance Manager Customer Experience
University
Branch Hub
Area
Manager
Operational Training & Development
Delivering Operational Excellence
POL00448286
POL00448286
Branch Operational Learning Catalogue Nov 2021
The catalogue provides details of all the learning materials
available to branches. (2)
Training
‘atalogue Nov 202
Please note: It does not include the training delivered by the
Franchise & Partnering team
Operational Training & Development
Delivering Operational Excellence