POL00448287 - Branch Support Organisational Flowchart

Evidence on official site

_—,

James Taylor (Service Centre Manager)

POL00448287
POL00448287

Trevor Ward (Head of Branch Support)

—

Nigel Davies (Central Operations Training & Quality Assurance
Manager)

4x BSC Team Leaders

2x PUDO Team Leader

1x IRT Team Leader

2x Central Operations Training & Quality Assurance Lead

45 FTE x Support Advisors

15 FTE x Support Advisors

8.5 FTE x Support Advisors

8 x Contact Centre Performance Coach and Analysts