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ite Trainer Feedback Form
Onsite Trainer Feedback Form
This is a short survey to gather feedback on your recent onsite training support. Post Office is always trying to improve
learning content and delivery and your feedback will be very helpful to allow us to do this.
The survey will take around 5-10 minutes to complete.
Any questions marked with a red asterisk require a response
* Required
Key Information
This section captures the basic information related to your onsite training support. Providing information in this
section allows Post Office to undertake more targeted improvements to training, however we do appreciate that you may
want to provide feedback anonymously and therefore the name, dates and branch details fields are optional
1. Your name (Optional)
Enter your answer
2. What was your first date of onsite support? (Optional) I
(if you would prefer not to put the exact date, leave this blank and simply tell us the month our
trainer was at your branch in Q3 below)
Please input date (dd/MM/yyyy) 8
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Select your answer
a
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Onsite Trainer Feedback Form
* Required
Onsite Support
This section covers the trainer and onsite support you had
7. The onsite trainer was effective in helping you (and your staff) to understand the learning, and
how to apply it in branch? *
© ‘Strongly Agree
© Agree
© Disagree
©) Strongly Disagree
8. The onsite trainer's style complemented my learning experience. *
© Strongly Agree
© Agree
CO Disagree
) Strongly Disagree
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ite Trainer Feedback Form
Onsite Trainer Feedback Form
* Required
Training Outcome
The training is to ensure you understand the product, transactions and the processes that you need to follow. This
section of the survey will ascertain how confident you now feel in those three areas.
11. Now that you have completed the training, how confident would you say you now feel with your
knowledge of products and services? *
© Very Confident
© Confident
© Not very confident
© Not at all confident
1
i
Now that you have completed the training, how confident would you say you now feel with the
completion of horizon transactions? *
© Very Confident i
© Confident
©) Not very confident
©) Nott all confident
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ite
iner Feedback F
13, Now that you have completed the training, how confident would you say you now feel with
customer conversations and product transaction processes? *
© Very Confident
© Confident
CO Not very confident
© Not atall confident
14. Now that you have completed the training, how confident are you to complete back office tasks
such as Balance Period, Trading Period and Remittances? *
© Very Confident
© Confident
© Not very confident
© Notat all confident
15. Please supply any further feedback (optional)
Enter your answer
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POL00448533
ite Trainer Feedback Form
Onsite Trainer Feedback Form
* Required
Final Thoughts
16. What are the most important things you learned from this onsite training? *
Enter your answer
17. Is there anything you feel should be changed or improved in the onsite training and why? *
Enter your answer
« Ea —
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