Feedback Form (2023)
Post Office Classroom Feedback Form
(2023)
This is a short survey to gather feedback on your recent attendance of Post Office classroom training. Post Office is
always trying to improve leaning content and delivery and your feedback will be very helpful to allow us to do this.
The survey will take around 5-10 minutes to complete.
Any questions marked with a red asterisk require a response.
* Required
Key information
This section captures the basic information related to your classroom training, Providing information in this
section allows Post Office to undertake more targeted improvements to training, however we do appreciate that you may
want to provide feedback anonymously and therefore the name and classroom date/month fields are optional
1. Your Name (Optional)
Enter your answer
2. What was your first date of attendance of classroom training? (Optional)
(if you would prefer not to put the exact date, leave this blank and simply tell us the month you
attended classroom in Q3 below)
Please input date (dd/MM/yyyy)
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st Office Classroom Feedback Form (2023)
3. Which month did you attend the classroom training? (Optional)
Select your answer v
4, How many days did you attend classroom?
Select your answer Vv
5. What level of experience of working on the Post Office Counter did you have prior to attending
classroom?
Select your answer v
6. Name of the Classroom Trainer *
Select your answer v
7. Classroom Location *
Select your answer v
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st Office Classroom Feedback Form (2023)
Post Office Classroom Feedback Form (2023)
* Required
Training Room Facilities
This section covers the training room facilities
8. The classroom facilities were comfortable and the environment was good for my learning *
© ‘Strongly Agree
© Agree
Disagree
CO ‘Stronaly Disagree
9, Please supply further details to expand on your rating above (optional)
Enter your answer
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st Office Classroom Feedback Form (2023)
Post Office Classroom Feedback Form (2023)
* Required
Training Course Content
This section covers the content of the classroom training you completed
10. I was able to achieve the course learning objectives *
© Strongly Agree
O Agree
© Disagree
C© Strongly Disagree
11. I found the course materials/ handouts useful and easy to use *
© ‘Strongly Agree
© Agree
© Disagree
CO Strongly Disagree
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12. I found the structure of the course and the time of each session to be appropriate *
© Strongly Agree
© Agree
© Disagree
© Strongly Disagree
13. Considering the learning content covered in classroom what is your view on the time allotted for
classroom learning? *
Select your answer Vv
14, Please supply further details to expand on any of the ratings you have given in this section
(optional)
Enter your answer
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st Office Classroom Feedback Form (2023)
Post Office Classroom Feedback Form (2023)
* Required
Training Course Delivery
This section covers the delivery of the classroom course
15. I felt engaged during each session of the course *
© Strongly Agree
O Agree
© Disagree
© Strongly Disagree
16. I was comfortable with the pace of the training *
© Strongly Agree
© Aagree
© Disagree {
© Strongly Disagree
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17. I was given the opportunity to ask questions and fully understand the responses *
© ‘Strongly Agree
© Agree
© Disagree
© Strongly Disagree
18. I was given enough opportunity to practice the learning *
© Strongly Agree
© Agree
©) Disagree
© Stronaly Disagree
19. Please supply further details to expand on any of the ratings you have given in this section
(optional)
Enter your answer
Back I ten I oe Se
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Post Office Classroom Feedback Form (2023)
* Required
Training Outcome
The training is to ensure you understand the product, transactions and the processes that you need to follow. This
section of the survey will ascertain how confident you now feel in those three areas.
20. Now that you have completed the course, how confident would you say you now feel with your
knowledge of products and services? *
© Very Confident
© Confident
© Not very confident
© Notat alt confident
2
. Now that you have completed the course, how confident would you say you now feel with the
completion of Horizon transactions? *
© Very Confident
O Confident
CO Not very confident
© Not at all confident
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22. Now that you have completed the course, how confident would you say you now fee! with
customer conversations and product transaction processes? *
O Very Confident
©) Confident
© Not very confident
© Notat all confident
23. Please supply further details to expand on any of the ratings you have given in this section
(optional)
Enter your answer
« Fe —
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* Required
Final Thoughts
24. What are the most important things you learned on this course? *
Enter your answer
25. Is there anything you feel should be changed or improved on this course and why? *
Enter your answer
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privacy or security practices ofits customers, including those of this form owner, Never give out your password.
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