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From: Johann Appel { GRO i
To: Andrew Parsons!
Subject: RE: Private & Confidential re: Post Office Group Litigation - Request for Documents -
SUBJECT TO LEGAL PRIVILEGE
Date: Fri, 15 Mar 2019 10:42:54 +0000
Importance: Normal
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Andy,
I have attached three earlier e-mail chains relevant to this request. The rest would all be duplicates or
correspondence with Lucy Bremner, which I believe you already have.
Hope this helps, but please let me know if you need anything else.
Best regards,
Johann
Johann Appel
Head of Internal Audit
Ground Floor
20 Finsbury Street
LONDON EC2Y 9AQ
From: Johann Appel
Sent: 15 March 2019 10:20
To: andrew.parson:
Subject: FW: Private & Confidential re: Post Office Group Litigation - Request for Documents - SUBJECT
TO LEGAL PRIVILEGE
Andy,
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The e-mail below probably is the best summary of what documentation we have requested from RMG and
the reasons why. We have asked for the 2010 E&Y management letter (wherein we believe the issue would
have been reported) and/or the ARC minutes, which would have summarised any relevant issues and agreed
remedial actions.
I will send the rest of the e-mails in one batch.
Hope this helps.
Best regards,
Johann
Johann Appel
Head of Internal Audit
Ground Floor
20 Finsbury Street
LONDON EC2Y 9AQ
From: Rodric Williams
Sent: 12 Novem
To: Luke Ryan’
Ce: Johann App: ee GRO
Subject: Private & Confidential re: Post Office Grip Litigation - Request for Documents - SUBJECT TO
LEGAL PRIVILEGE
Private & Confidential - SUBJECT TO LEGAL PRIVILEGE - Sent in Connection with the Post
Office Group Litigation
Luke (cc’ing Johann Appel, Post Office Head of Internal Audit),
Following our telephone call on Friday, Post Office Ltd is trying to locate:
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a 2010 Ernst & Young management letter; and/or
Royal Mail Group Audit Committee or Audit, Risk & Compliance Committee (ARC) minutes for
2010/2011.
These audit-related documents are sought to assist our preparations for the Post Office Group Litigation
“Horizon Issues” trial. That trial will take place in March 2019 to determine (primarily on expert evidence)
technical issues concerning the Horizon IT system used to record transactions in Post Office branches.
By way of context:
In his report filed on 16 October 2018, the Claimants' expert Jason Coyne refers to issues with
Credence (a back office accounting system which uses Horizon data) to support his conclusion that
Horizon may not be reliable.
The Credence issues are mentioned in EY’s 2011 management letter (disclosed in the Group
Litigation) and concern weak change controls and a lack of documentation to approve fixes and
patches.
To address the Credence issues, EY recommended that Post Office require its IT provider Logica to
segregate the roles of developer and implementer, maintain complete and accurate records of any
changes, and periodically audit the achievement of service level agreements.
EY’s 2011 management letter notes that in 2010 Post Office management stated that Logica had been
asked to comply with EY’s recommendations and ensure appropriate role separation and that further
work would be carried out on this, hence our request for the 2010 EY management letter.
The 2011 EY management letter did not however comment on whether the issues had been fully
addressed as this particular issue was not within scope.
We are therefore trying to determine whether any other audit-related documents disclose whether these
issues were addressed and if so how, hence our request for Royal Mail Group Audit Committee or
Audit, Risk & Compliance Committee (ARC) minutes for 2010/2011 which may address this issue.
I hope that clarifies our request. Please let me know if not.
We are unfortunately running on a very tight timetable, so any prompt attention you could provide to this
would be very much appreciated so that if appropriate, disclosure can be made as soon as possible this
week. I do of course apologise for the short notice.
Please let me know if you would like to discuss or require anything further.
With thanks and kind regards, Rodric
° Rodric Williams
Head of Legal - Dispute Resolution & Brand
20 Finsbury Street
Le
7
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2017 Winner of the Global E:
Postal Award for Customer
Experience
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