WITN06380101
WITN06380101
From: Jane Rattue
To: Adam P Shaw; Christine Smyth; Debr i iliam; Joanne Scott-Ison; Natalie Lif; Sam
Hancox; Sarah Juliff; Sophie j Lort; Suzanne Gavther; Teresa Facey; Tina L Jordan
Subject: FW: Cascade plse - Fw: Media coverage on Post Office IT system
Date: 11 September 2014 11:22:32
Attachments: imaqe001.pnq
image002.pnq
Importance: High
Hi Fotks
As Julia states below - Please ensure that you comply
Jane
Jane Rattue I Network Field Support Team Leader
Post Office Ltd 4" Fl t Bolton BLI 2AX
[2H
From: Julia Marwood
Sent: 11 September 2014 11:16
To: Bob Collins; Claudette Beaney; Frank Martin; Jane Rattue; Philip Andrews; Warren Hattrell; Peter
C Wilkinson
Subject: Cascade plse - Fw: Media coverage on Post Office IT system
Guys
Please make sure all your guys are 'on message' with this as they may well get asked when in
branches. It's critically important they maintain the line below and not give any ‘personal
opinions’, or otherwise, as to the validity of HOL!
Thanks
Julia
From: Communications Team
Sent: Thursday, September 11, 2014 10:08 AM Coordinated Universal Time
To: Communications Team
Subject: Media coverage on Post Office IT system
Media coverage on Post Office IT system
You may be aware of some media coverage about the Post Office’s Horizon system, relating to
the contents of some confidential documents, and this may prompt questions from postmasters
you speak to.
We are challenging the reporting of this matter as it implies we acknowledge there are systemic
faults with Horizon. This is absolutely not the case.
Although we will not comment on the contents of any confidential documents, after two years of
investigation it remains the case that there is absolutely no evidence of any systemic issues with
the computer system which is used by over 78,000 people across our 11,500 branches and which
successfully processes over 6 million transactions every day.
If the postmasters you speak to have specific concerns caused by the coverage please let us
know by email to: GRO H
This message has been sent to field based Post Office managers.