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Working Group for the Initial Complaint Review and Case Mediation Scheme
Standing Agenda for Thursday Calls
Attendees
Sir Anthony Hooper (Chair)
Alan Bates (JFSA)
Kay Linnell (JFSA)
Ron Warmington (Second Sight)
Chris Aujard (Post Office)
Belinda Crowe (Post Office)
Suzie MacGregor (Post Office)
Andy Parsons (Bond Dickinson)
Claire Parmenter (Bond Dickinson)
David Oliver (Programme Manager)
Agenda
1. New/ late applications
2. Status of current applications that have not yet been accepted
Status of accepted applications awaiting a Case Questionnaire Response
New Case Questionnaire Responses
Post Office / Second Sight investigation progress
6. Any other queries raised by Applicants / Advisors
7. Issues with resourcing / timings
8. Outstanding actions
9. AOB
Thursday 16" January, 13:00 - 14:00
1. New/ late applications
No new/late applications have been received.
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2. Status of current applications that have not yet been accepted
Case Status
No.
WG actions/decisions
GRO
I dispute is £3k. SLO3 letter to be issued.
Response considered inadequate. Amount in
POL to issue SLO3 letter
3. Status of accepted applications awaiting a Case Questionnaire Response
Nothing to report.
4. New Case Questionnaire Responses
Case Status
WG actions/decisions
Recommended for acceptance
It was agreed this case should proceed.
the CQR. Post Office have already begun
investigating.
GRO
Second Sight have received a third version of
Although resubmission of CQRs should
not be encouraged (and is to be
considered on a case by case), POL
should consider the further information
received, and determine whether an
extension would be required to
investigate. Requests for extension
should then be put to the WG for
approval.
Extension agreed. Post Office to provide
update to Working Group on 30/01
Recommended for acceptance
It was agreed this case should proceed.
The CQR has not been submitted in the
required format and is not adequate to
who does not meet the criteria.
commence investigation. An application for
funding has also been received from an advisor
The Working Group agreed that the
advisor did not meet the criteria for
receiving funding. Post Office to write
to the applicant to confirm they must
select a professional advisor that meets
the Scheme’s criteria in order to obtain
funding. The applicant to then be given
time to resubmit the CQR.
Recommended for acceptance
It was agreed this case should proceed.
Second Sight before WG 16/01
Updated CQR submitted. NB: BC to discuss with
Although resubmission of CQRs should
not be encouraged (and is to be
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POL seeking extension to 23/01
Case Status WG actions/decisions
No.
considered on a case by case basis),
Post Office should consider the further
information received, and determine
whether an extension would be
required to investigate. Requests for
extension should then be put to the WG
for approval.
Post Office to provide an update on 23
January 2014.
Recommended for acceptance It was agreed this case should proceed.
GRO
{ Recommended for acceptance It was agreed this case should proceed.
5. Post Office / Second Sight investigation progress
Case Status WG actions/decisions
POL investigation complete. Finalising report. Extension agreed. Post Office to provide
update to Working Group on 23/01
POL report due to be submitted to Second
Sight. POL seeking extension to 30/01
Extension agreed. Post Office to provide
update to Working Group on 30/01
POL seeking extension to 30/01
Extension agreed. Post Office to provide
update to Working Group on 30/01
POL seeking extension to 30/01
Extension agreed. Post Office to provide
update to Working Group on 30/01
POL seeking extension to 30/01
Extension agreed. Post Office to provide
update to Working Group on 30/01
GRO
POL to provide AH with update on criminal
investigation.
AP to make arrangements for AH to
review early next week
POL investigation complete. Finalising report.
POL seeking extension to 23/01
Extension agreed. Post Office to provide
update to Working Group on 23/01
POL investigation complete. Finalising report.
POL seeking extension to 23/01
Extension agreed. Post Office to provide
update to Working Group on 23/01
POL investigation complete. Finalising report.
POL seeking extension to 23/01
Extension agreed. Post Office to provide
update to Working Group on 23/01
POL seeking extension to 23/01 (due to
Christmas)
Extension agreed. Post Office to provide
update to Working Group on 23/01
POL report due to be submitted to Second
Sight. POL investigation complete. Finalising
report. POL seeking extension to 23/01
Extension agreed. Post Office to provide
update to Working Group on 23/01
POL seeking extension to 23/01
Extension agreed. Post Office to provide
update to Working Group on 23/01
Investigation on going. POL seeking extension
Extension agreed. Post Office to provide
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21/01 to discuss findings
Case Status WG actions/decisions
No.
to 23/01 update to Working Group on 23/01
a POL seeking extension to 23/01 Extension agreed. Post Office to provide
update to Working Group on 23/01
POL seeking extension to 30/01 Extension agreed. Post Office to provide
i update to Working Group on 30/01
i Awaiting Horizon information. POL seeking Extension agreed. Post Office to provide
; extension to 30/01 update to Working Group on 30/01
I SLO3 letter issued. POL seeking extension to Extension agreed. Post Office to provide
i 23/01 update to Working Group on 23/01
AVDB visited SPMR 0n10/01. Received more Extension agreed. Post Office to provide
information. POL seeking extension to 23/01 update to Working Group on 23/01
POL to provide AH with update on criminal AP to make arrangements for AH to
investigation. review early next week
SLO2 - Further information required by N/A
16/01/14
GRO { SPMR returned from holiday. Visit arranged for I POL to provide update to Working
Group on 23/01
POL to provide AH with update on criminal
investigation.
AP to make arrangements for AH to
review early next week
Applicant confirmed wish to withdraw from
Scheme
N/A
POL to provide AH with update on criminal
investigation.
AP to make arrangements for AH to
review early next week
AVDB was due to talk to the applicant on
10/01. PO to provide an update to the WG
POL to provide update to Working
Group on 23/01
POL investigation complete. Arranging to
discuss findings with SPMR. Provide an update
to the WG 16th Jan
POL to provide update to Working
Group on 23/01
POL to provide AH with update on criminal
investigation.
AP to make arrangements for AH to
review early next week
POL were requested to inform the Working Group when two or more extensions have
been sort.
6. Any other queries raised by Applicants / Advisors
Case Query WG actions/decisions
No.
i Concern about professional advisor POL to write to the applicant to confirm
they must select a professional advisor
GRO that meets the Scheme’s criteria. The
applicant should then be given the
opportunity to resubmit their CQR.
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7. Issues with resourcing / timings
Second Sight has a 3” resource ready to support their work; POL to put an agreement in
place
8. Outstanding actions
Ref I Action Action I Update Due
Owner Date
1 I Circulate a draft letter to applicants AP Letter drafted. Belinda to issue to 02/01
/professional advisors to the WG. Complete
Working Group
5 I Draft DP letters and rules for data AP In progress. Need to upload onto 02/01
protection Huddle & revise Alan's letter and
issue to AB & AH
8 I Clarify whether a letter was issued RW Complete 03/01
to applicant! GRO land update
Working Group on 03/01
15 I Second Sight and Post Office to AVDB I Work in progress 16/01
consider the production of a joint
generic report for the mediation
17 I Alan Bates to provide comments on AB 09/01
his data protection letter
21 I AP to arrange for AH to view AP Complete 16/01
criminal case files
22 I Post Office to revise mediation JB Will be presented at next face-to- 16/01
process map and recirculate face WG meeting
23 I AP to provide revised clauses for AP Completed; to be uploaded onto 16/01
Terms of Reference Huddle ahead of the next face-to-
face WG
9. AOB
There was a discussion about the letter POL received from Howe & Co. AB to speak to
SD to contact BC directly to discuss. BC to speak to SD addressing each of the points
made in the correspondence.