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Working Group for the Initial Complaint Review and Mediation Scheme
Key points and actions from the conference call at 1pm on 12 December 2013
Present:
Sir Anthony Hooper (SAH) Chair
Kay Linnell (KL) JFSA
Ron Warmington (Ron W) Second Sight
Andy Parsons (AP) Bond Dickinson
Claire Parmenter (CP) Bond Dickinson
Kath Alexander (KA) Post Office
David Oliver (DOO Post Office
Rodric Williams (Rod W) Post Office
Belinda Crowe (BC) Post Office
Suzie McGregor (SM) Post Office
1. New Applications. No new applications have been received.
2. Status of current applications that have not yet been accepted. The Working
Group agreed that:
e due to the provision of further information applicatio
onto the Scheme.
© application: is subject to an ongoing criminal investigation and would
receive an SLO4 letter. ——
¢ Post Office to confirm whether case; GRO I
criminal investigation.
> now be accepted
is also subject to an ongoing
3. Status of accepted applications awaiting a Case Questionnaire Response. SS
continue to receive frequent requests from advisors for extra time to complete the case
questionnaire responses. The Working Group has previously agreed that SS has the
discretion to extend the time for submission by up to 2 weeks. If a further extension is
required the matter will be referred to the Working Group for consideration.
4. New Case Questionnaire Responses The Working Group approved that case
questionnaires for applications
next stage. It was noted that there may be difficultly in investigating
retention issues. AVDB will report back to the Working Group next week if the
investigation will require more time.
9 January 2014.
6. Second Sight investigation progress. SS currently have two Post Office reports to
investigate. Following discussions between SS and Post Office, Post Office has
agreed to take over the administration of the Scheme from SS. The Working Group
agreed that Post Office will write to all applicants to divert queries to Post Office as
well as providing an update on the likely timescales for progressing the Scheme.
AP to circulate a draft letter to applicants to the Working Group.
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Any other queries raised by Applicants/Advisors. Post Office has served a claim
i I Whilst Post Office will endeavor not to push forward civil
proceedings, in some circumstances it is necessary. AP will report back to the Working
Group on why a claim form was issued and whether the claim will be stayed pending
the outcome of the Scheme.
AP to report to the Working Group on the claim form issued against applicant
Issues with resourcing/timings. SS are looking to bring in extra resource and this
will be discussed separately with Post Office.
Any other business. The Working Group will meet by telephone on Thursday, 19
December 2014 and will then break until 3 January 2014.