Counter
Skills
Suggested Weekly Sessions
POL00033539
POL00033539
Week I
1
18
11
25
37
51
Day 3
52
19
23
04/03
Materials Reference & Session Title
Introduction & Learner Log/Performance
Assessment
Business Awareness
Datestamps
Introduction to Horizon, HSUGs &
Helpdesk
Postage stamps and other retail items
Introduction to stock and Money
Laundering
Health & Safety (within classroom)
Cheques Pt 1
¢ Cheque Acceptance
¢ Girobank withdrawals/cashcheques
Royal Mail National - Ordinary letters
Introduction to balancing
Royal Mail National - Recorded Delivery
Postal Orders
Cheques Pt 2
¢ Cashing other banks cheques
e Personal banking
Part 1 - A & L Introduction & Inpayments
Part 2— APS Transactions & Reversals
Pensions and Allowances & OBCS/Green
Girocheques
Royal Mail - Special Delivery
UK Standard Parcel service
National Counter Skills Training Programme
Trainer's Brief
© Post Office Ltd 2003
Suggested Time
1:15
1:00
0:30
1:45
0:30
1:45
0:45
1:30
1:30
0:45
0:30
1:00
0:45
1:15
0:45
2:00
POL00033539
POL00033539
Suggested Weekly S
Week I
Materials Reference & Session Title
Day 4
70 Royal Mail International
55 NS&I - Deposits and withdrawals
10 Balancing a desk stock
10A Completing the Cash Account (Agents only)
59 NS - NSB New Accounts (CSA only)
67 TV licences
31 Week 1 Practical
45 Security
Sub Total
Discretionary Time/Personal Learning/Daily
Summaries
Meals & Grace Relief’s
Total time is based on a 41 hour week
04/03
National Counter Skills Training Programme
Trainer’s Brief
© Post Office Ltd 2003
Suggested Time
2:00
2:00
1:45
1:00
1:30
2:00
1:00
31:30
2:00
7:30
POL00033539
POL00033539
Counter Skills
Suggested Weekly S
Week 2
Materials Reference & Session Title Suggested
Time
12 Sales Through Service 2:00
14 Counter Operations Manual etc. 2:00
13 Customer Care 1:00
43 Parcelforce Guaranteed Services 1:30
73 Parcelforce International- Standard & 1:45
Economy
42 Travel Products 2:45
66 DVLA - Motor Vehicle Licences V11 2:00
68 DVLA -Motor Vehicle Licences V10/V5/V62 3:00
simple renewal
50 DVLA Photocard Licences 2:00
10 Balance Desk Stock 1:30
72 Royal Mail Int. Supplementary Services 1:30
36 Practical 2:00
10 Balance Desk Stock 1:30
78 Personal Counselling 0:45
38 Prep for live office 1:00
34 Level 2 Evaluation 2:00
80 Level 1 Evaluation & course closure 1:00
Sub Total 29:15
Discretionary Time/Personal Learning/Daily 4:15
Summaries
Meals & Grace reliefs 7:30
Total time is based on a 41 hour week
04/03
National Counter Skills Training Programme
Trainer’s Brief
© Post Office Ltd 2003