POL00021916
POL00021916
Message
From:
Sent: 11/08/2014 12:
To: Belinda Crowe (O=BOND PEARCE/OU=First Administrative
Group/cn=Recipients/c! 6]; matthew. fielden!
Subject: { will print hard copies =~
Opening Points
Having read over the Weekend I was so concern I felt obliged to contact Chris Aujard in Australia
The Part two report needs to help applicants at mediation — currently does not — in fact adversely impacts
Timing — The report was originally due on 26 March (MPs and WG commitment) — arrived 5 August
Process has been difficult — repeatedly sought meetings no substantive face to face meetings, no discussion of
draft
¢ Comments in context of trying to work with Second Sight to help you deliver a document that helps applicants
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Generic Points
Timescales — have slipped
Scope — has crept
Evidence — needs to be more clearly referenced
Do you understand the response that POL will be forced to take to the current form
PwWNPR
Contracts
Why are contracts in scope?
v Where receiving legal advice from?
v If no legal advice — need to make this clear
¥Y What do if applicant relies on this and it is struck down
Y Out of scope
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ATM
Why did you disregard the content provided by AP and AVDB
In 3.18 are SS trying to say that there are cicumstances where they would support False accounting — which is a
criminal offence
NaN
MVL
Y Scale?
Y Raised with POL previously?
National Lottery
¥ What progress have you made since your spot review?
Y What is the conclusion that helps the applicant here?
Training and Support
Y What is the overarching/thematic issue in this section?
Helpline
Y Allegations not findings. All very case specific so how does this assist an applicants?
Limitations in the audit trail
v Which products do you think there is a problem with the audit trail?
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Transactions not entered by SPMRs or staff
Y How has your thinking on this matter evolved from your spot review?
¥Y Howis this thematically applicable?
v How many cases does this apply to (we are aware of two)?
Automatic transaction reversals
v How has your investigations progressed and what are your findings since spot review one?
Y What is the outstanding issue given that this was addressed in Spot Review One?
Cash and Stock remittances
¥ What question do you want us to address?
Y If issues resolved what is your finding?
Missing Cheques
Y Post Office currently working on following meeting two weeks ago?
vY Why not quoted the Spot Review finding that missing cheques are not bourn by SPMRs
Pensions and Allowances
Y How does this assist the applicant
v Dropped prosecutions — out of scope.
Post Office Retention Policy
v What is the point?
Y Do you think POL should change the period?
v If so need to have considered legal and regulatory requirements?
Surpluses
v What evidence that POL does not investigate surpluses?
Section 16
Y Howis this discrete and different from Sections 18 and 19
¥ How many cases?
Error and Fraud repellency
Y Approached on a general basis (except for lottery and giros)
v What evidence have you found?
¥ What other products do you think there is a problem with?
Giros
Y Addressed in spot review — what further question do you have?
Hardware issues
How do you link hardware issues to actual losses?
What evidence of hardware causing losses?
Is there a specific issue or a thematic issue?
What is your finding?
Is 20.4 the same issue as a spot review?
How does this assist the applicant?
LLL RARS
Post Office audit procedures
¥ Whatis the finding?
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Post Office Investigations
¥ Out of Scope
CLOSE POINTS — dependant on call
A. Letter
B. Comments
C. Mark up copy
D. Meeting to discuss comments.
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