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~ CHANGE
REQUEST
DECISION
Change Control & RAID or RIDAC
ServiceNow extends the traditional RAID log to include Change Control
through the use of a set of records that cover
Risk, Issues, Decisions, Actions and Change Requests (RIDAC).
The aim of the RIDAC function is to easily associate and manage Risks as they
become Issues which in turn generate Actions, Decisions and project Change
Requests.
Each type of record may be generated independently of each other or can be
spun off from an existing one (see below)
i CHANGE CONTROL & RAID
INNOVATE PROVE DELIVER
Risk Risk
Workshop Workshop
I I
Vv Manage Manage ,
© new RAID G RAID
& Ss =e now
‘ mt Capture s” Capture in s-
Identity Capture in = p =2 pr
Risk ———™ Prove Plan ® {RIDAC =] BTL. —— 8 pupac P— in snov
Control Control
Change Change
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RIDAC FLOW 3
REQUEST
DECISION I a
CHANGE
} issue I I scncn I cE
CHANGE
REQUE:
Traditionally projects managed a RAID log (RISKS,
ACTION ASSUMPTIONS, ISSUES & DEPENDENCIES). In the SNow
environment ASSUMPTIONS are held in a separate table
CHANGE and DEPENDENCIES are mapped between Tasks within the
REQUEST planning console. With RIDAC - A represents ACTION and [
represents DECISION
Risk Standards
Milestone Change Control.pptx
Change Risk & Assurance
2 eo ®
Change Harm Table
Change risk universe
kia
Training
Q Name v Description Format v N
I Milestone Change Control.pptx
POL Project Risk Management Sta...
@) _ RIDAC Fundamentals.pptx
[>I RISKS ISSUES Statements Overvie...
Templates
(S Description Name v
Overview of change
control for milestones
Updated advice on
RIDAC and Risk
Management
Overview of RIDAC on
SNow
Video overview of Risk
Statements in SNow.
Based on Kelly Punter's
Changing Change
presentation.
Powerpoint
Powerpoint
Powerpoint
Video
Mandated v
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A template that can be
tailored to the specific
needs of a project or
programme when
providing
SteerCo/Senior
Stakeholders with
updates and for
decision making’
Summary of the projects
achievements as against
the baseline plan with
any subsequent change
requests
From July 2019 all RAID
logs for projects are
entered and maintained
in ServiceNow against
the project.
This template outlines
the problem or
opportunity and the
mini-project plan
required to prove the
business outcome are
viable and the
assumption correct. It is
submitted to seek
Approval to Prove and
request seed funding
If project is outside of
tolerance for time, cost
or quality - it must
submit this form to PRB.
This form is also used to
request funding
drawdown for waterfall
projects
HoTPs have devolved
Governance authority
under certain
conditions. This
paperwork has to be
completed and
approved by th HoTP
before SPO will process
the project.
Contains the
information required to
instruct the project
team on the delivery
method
PPMO document to
support the Project
Healthcheck orocess
SteerCo Status Report template.p...
REQUEST TO CLOSE REPORT PR3n...
RAID Log in SNow.url
PROVE PLAN.docx ®@
PROJECT CHANGE REQUEST PRJn...
Project Brief (HoTP Devolved).docx
PID PRJIname PRJcode.docx
Health Check 1st Tier Assurance.xl...
Yes
Yes
Yes
Yes
Yes
No
Yes
No
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1
Fi
n
Fi
Outline the expected BUSINESS CASE WATERFALL PRJn...
benefits to be achieved
and costs incurred
through the delivery of
the project. To guide the
project execution and to
support portfolio
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Yes Ss